欧尚网购用户体验满意度调查Auchandrive satisfaction survey
欢迎参加本次答题
Welcome to fill out the questionnaire
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1.
您的欧尚网购账户是:
What is your auchandrive account ?
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2.
您购物的网购店是?
Which store do you often go shopping in?
上海长阳网购店 Shanghai home delivery
苏州金鸡湖网购店 Suzhou home delivery
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3.
您的订单日期?
Your order date?
请选择
请选择
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4.
您觉得我们的商品价格怎么样?(1星代表贵,5星代表便宜)
What do you think of the price of our products?(1 star means expensive,5 stars means cheap)
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2
3
4
5
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5.
您在我们网站购物时,是否发现有些想买的商品却没有找到?
Was there any item missing on our website that you want to buy?
没有 No
有 Yes
查看答案
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6.
哪些商品是您想买却没有找到的?
Please
write down these items which are missing on our website that you want to buy?
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7.
您是选择配送还是自提?
Did
you prefer home delivery or drive pick-up?
配送 Home delivery
自提 Drive pick-up
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8.
送货员上门的时间是在您选择的时间内吗?
Did the delivery within your select time?
是 Yes
否 No
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9.
送货员在送货前是否和您确认过时间以及地址?
Did the delivery staff call you to confirm the delivery time and address?
是 Yes
否 No
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10.
当您上门提货时,我们的员工是否用您的名字称呼您?
Did our staff call you by your name when he delivered your goods to you?
是 Yes
否 No
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11.
当您到店提货的时候,我们的员工是否能够在您结完账5分钟之内就将商品送到您的手上?
Did we succeed to deliver your goods when you come to pick them up in 5 minutes after the payment?
是 Yes
否 No
查看答案
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12.
您对整个购物过程感到满意吗?(1星代表不满意,5星代表满意)
Are you satisfied with auchandrive service? (1 star means unsatisfied,5 stars means satisfied)
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5
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13.
您有什么意见需要提供给我们的吗?
Do you have any suggestions?
有 Yes
没有 No
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14.
您的宝贵意见是:
What are your suggestions?
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15.
您的性别:
Your gender:
男 Male
女 Female
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16.
您的年龄:
How old are you?
<20
20~25
26~30
31~35
36~40
41~45
>45
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17.
您的家庭月收入?
The monthly income of your family is?
<6000 RMB
6000RMB~10000RMB
10000RMB~15000RMB
15000RMB~20000RMB
>20000RMB
查看答案
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