欧尚网购用户体验满意度调查Auchandrive satisfaction survey

欢迎参加本次答题

Welcome to fill out the questionnaire 

*1. 您的欧尚网购账户是:
What is your auchandrive account ?
*2. 您购物的网购店是? 
Which store do you often go shopping in?
*3. 您的订单日期?  
Your order date?
请选择
*4. 您觉得我们的商品价格怎么样?(1星代表贵,5星代表便宜)
What do you think of the price of our products?(1 star means expensive,5 stars means cheap)
*5. 您在我们网站购物时,是否发现有些想买的商品却没有找到?
Was there any item missing on our website that you want to buy?
*6. 哪些商品是您想买却没有找到的?
Please write down these items which are missing on our website that you want to buy?
*7. 您是选择配送还是自提?
Did you prefer home delivery or drive pick-up?
*8. 送货员上门的时间是在您选择的时间内吗?
Did the delivery  within your select time?
*9. 送货员在送货前是否和您确认过时间以及地址?
Did the delivery staff call you to confirm  the delivery time and address?
*10. 当您上门提货时,我们的员工是否用您的名字称呼您?
Did our staff call you by your name when he delivered your goods to you?
*11. 当您到店提货的时候,我们的员工是否能够在您结完账5分钟之内就将商品送到您的手上?
Did we succeed to deliver your goods when you come to pick them up in  5 minutes after the payment?
*12. 您对整个购物过程感到满意吗?(1星代表不满意,5星代表满意)
Are you satisfied with auchandrive service? (1 star means unsatisfied,5 stars means satisfied)
*13. 您有什么意见需要提供给我们的吗? 
Do you have any suggestions?
*14. 您的宝贵意见是:
What are your suggestions?
*15. 您的性别: 
Your gender:
*16. 您的年龄: 
How old are you?
*17. 您的家庭月收入?
The monthly income of your family is?