参观接待满意度调查问卷

Visitor Reception Satisfaction Questionnaire

尊敬的领导:

       您好!感谢您在百忙之中参与和协助我们完成此次问卷调查工作，为改善和提高参观接待质量，特此开展参观接待满意度调查。请您提出宝贵意见，我们将依据调查结果进行改善，问卷预计耗时2-3分钟，再次感谢您的支持与配合!

Dear Leader,

       Greetings! Thank you for taking the time to participate in and assist us with this questionnaire survey. In order to improve and enhance the quality of our visit reception, we are conducting this visit reception satisfaction survey.Please share your valuable comments and suggestions. We will make improvements based on the survey results. The questionnaire is expected to take 2–3 minutes. Thank you again for your support and cooperation!


*1. 您本次的参观日期及时间是？

What was the date and time of your visit?

*2. 您所处来访单位及姓名是？

What is your organization and name?

*3. 您对来访前我方与您沟通行程安排的及时性和充分程度是否满意？

Are you satisfied with the timeliness and adequacy of our communication with you regarding the itinerary arrangements prior to your visit?

*4. 您对来访接待车辆现场指引、停车引导服务清晰度、便捷度是否满意？

Are you satisfied with the clarity and convenience of the on-site guidance and parking assistance provided by our reception vehicles?

*5. 您对接待过程中的讲解设备、会议室等资源的齐全性和运行状况是否满意？

Are you satisfied with the completeness and operating condition of the resources provided during the reception, such as interpretation equipment and meeting rooms?

*6. 您对接待区域保洁人员的服务态度和响应及时性是否满意？

Are you satisfied with the service attitude and timeliness of response of the cleaning staff in the reception areas?

*7. 您对接待区域卫生间的清洁用品（纸巾、洗手液等）配备情况是否满意？

Are you satisfied with the provision of restroom supplies (e.g., tissues, hand sanitizer) in the reception areas?

*8. 您对接待区域（如会客厅、走廊、大堂、卫生间、公共通道等）的整体环境卫生整洁度是否满意？

Are you satisfied with the overall cleanliness and tidiness of the reception areas (e.g., reception rooms, corridors, lobby, restrooms, and public passageways)?

*9. 您对接待场所（如会议室、参观路线等）的整体舒适度是否满意？

Are you satisfied with the overall comfort level of the reception venues (e.g., meeting rooms, tour routes)?

*10. 您对接待人员的专业素养和服务态度是否满意？

Are you satisfied with the professional competence and service attitude of the reception staff?

*11. 您对本次接待的整体节奏和时间安排的合理性是否满意？

Are you satisfied with the overall pace and reasonableness of the time arrangement for this reception?

*12. 总体而言，您对本次接待的满意度如何？

Overall, how satisfied are you with this reception?

*13. 本次接待是否包含包厢用餐/包厢接待？

Did this reception include private dining room / VIP room service?

*14. 您对包厢环境的整洁度和布置氛围是否满意？

Are you satisfied with the cleanliness and ambiance of the private dining room?

*15. 您对包厢用餐的上菜节奏和菜品质量是否满意？

Are you satisfied with the pace of service and the food quality in the private dining room?

*16. 您对包厢接待人员的态度和响应速度是否满意？

Are you satisfied with the attitude and responsiveness of the private dining room staff?

*17. 您认为我们在接待方面还有哪些可以改进的地方？或者有让您印象深刻的亮点？

In your opinion, what aspects of our reception could be improved? Or were there any highlights that particularly impressed you?