CIRS Customer Satisfaction Survey
瑞旭技术客户满意度调查

We would like to thank you for your continuous support & co-operation. Please indicate your degree of satisfaction in the following areas. We appreciate your feedback.

首先感谢您对瑞旭技术的信赖与支持!为了不断提高我们的服务质量和管理水平,更好地为您服务,我们需要了解您对我们工作的评价意见,请您抽出宝贵的时间根据亲身感受,实事求是地反映出您的看法。 再次感谢您的回应和支持!

1. 1. Overall, how would you grade the quality of service you received from CIRS? 
请对我们的整体服务质量进行评价。
 
 
2. 2. Regarding our quality of service, please rate the following areas (where 1=poor& 5= excellent)
请您对下列各项服务质量进行评价:(1=薄弱,5=优秀)
Reliability &Consistency 值得信赖&言行一致
 
 
Confidence &Confidentiality 自信&保守商业机密
 
 
3. 3. Communication are critical to the success of your projects and our business. Please rate the following based on your knowledge of our general performance. (where 1 = poor& 5 = excellent)
沟通交流在我们的合作中起着至关重要的作用,请您对我们的表现进行评价:(1=薄弱,5=优秀)
Returned e-mails promptly 及时回复信息
 
 
Timeliness of deliverables 及时交付项目
 
 
update project progress 及时更进项目
 
 
available to the staff 随时联系到工作人员
 
 
4. 4. Please rate each of the following aspects related to our competencies (where 1 = poor & 5 =
 excellent):
请对我们的各项能力进行评价:(1=薄弱,5=优秀)
knowledge of my industry 专业储备
 
 
Met project goals as scheduled 按计划完成项目
 
 
use of online issue tracking 在线获取信息
 
 
Availability of value added schemes 获得增值方案
 
 
5. 5. What was the main reason you selected CIRS? 
您选择瑞旭技术的主要原因是什么?
6. 6. How likely is it that you would recommend CIRS to a friend or colleague? (where 1 =Not at all likely& 5 =Extremely likely)
你会向他人推荐我们的服务吗?(1=肯定不会& 5=肯定会)
 
 
7. 7. Is there an un-addressed need that we should focus on? If yes, please specify.
您对我们的服务还有哪些意见和建议?若有,请说明。
8. 8. Please provide your personal information(name, company and contact details) 
请填写您的个人信息,以便我们更好的服务于您。(姓名,公司,联系方式)