酒店入住与餐饮服务体验问卷

*1. 姓名 Name

*2. 入住房间号 Room No.

*3. 入住日期 Check-In Date

*4. 退宿日期 Check-Out Date

*5. 入住/退房时，是否提供亲切热情的服务？Whether be provide warm and welcoming service upon check-in/check-out?

*6. 房间内味道是否清新，无异常气味？Whether the room smells fresh, no unpleasant smell?

*7. 门铃使用是否正常，音量是否合适，是否清晰？Door Bell works well and can be heard clearly?

*8. 请勿打扰灯是否正常？Do not disturb light is on (outside)?

*9. 门卡感应区是否正常？Door card proximity area work well?

*10. 门锁/反锁/防盗链/把手/合页是否正常使用，无异响？Door lock/double lock /door chain/door handle/hinge work well, no abnormal noise?

*11. 闭门器是否正常使用:门与门框15度时缓冲后自闭，不可限位？Door closer work well: the door and the door frame 15 degrees buffer after self-closing, can not be limited?

*12. 猫眼是否正常使用:观测室外150度？Peephole work well: can observe 150 degrees outside of room?

*13. 入户走廊红外感应开关是否正常，开门进入房间2米时开启室内相应灯光？Infrared sensor switch in the entrance corridor work well, the corresponding indoor light is turned on when the door is opened and enters the room by 2 meters?

*14. 灯和开关是否可以正常使用？All lights and light switches work well?

*15. 空调是否有噪音？Air-conditioning works well?

*16. 空调功能是否可以正常工作:风速/温度/模式切换？Air-conditioning works in different settings?

*17. 保险箱是否可以正常使用？There is a functioning safe?

*18. 插座能否正常使用（请用手机充电器试用所有的插座）？Power sockets all work well (please try all with your mobile phone charge)?

*19. 电视声音/图像是否正常？Television sound/screen work well?

*20. 窗帘开关是否正常工作 ？Curtain switch works well (blackout curtain)?

*21. 卫生间门锁能否正常使用？Bathroom lock work well?

*22. 卫生间是否无异味，排风是否正常？There is no unpleasant odour?

*23. 水在10秒内可以出热水？Water runs hot within 10 seconds.

*24. 热水温度足够。Hot water is sufficient.

*25. 吊顶花洒/手持花洒/浴缸的水压和水温是否稳定、排水是否通畅？Water pressure & temperature of Ceiling Shower/Hand Shower/Bathtub are constant in shower?

*26. 淋浴间玻璃门是否不溢水？Whether the shower glass door is overflowing?

*27. 马桶冲水功能正常/是否无异味 ？Toilet water flush works and there is no unpleasant odour?

*28. 下水道畅通。Drainage is efficient. (shower/bathtub)

*29. 水流无难闻的气味。Water has no unpleasant odour .

*30. 其他意见及建议 Any other comments/feedback.

*31. 请上传携程平台的入住心得分享截图

*32. 员工是否面带微笑热情的迎接客人的到来?Did the waiter greet you with smile?

*33. 员工是否询问客人房间并以姓氏称呼客人Whether staff ask for rooms and address guests by last name.

*34. 领位员是否有协助客人入座?Did you receive a warm welcome when entering the restaurant?

*35. 餐桌及餐具是否干净整洁?Table top and cutleries are all clean and tidy?

*36. 员工是否有主动为客人打开口布?Associates served the napkin for the guests proactively?

*37. 您对用餐环境的整体感觉（灯光适宜、音乐声量适当、温度舒适、家具和餐具用品干净整洁、用餐区域卫生干净整洁）是否满意?Do you satisfy with the dining environment (Lighting level appropriate; Music appropriate; Furniture is comfortable, in good condition & clean?

*38. 餐厅员工仪容仪表是否规范?妆容是否精致?Grooming is up to standard?

*39. 员工是否有主动询问咖啡茶?Do employees ask about coffee, tea?

*40. 员工在客人点单时是否有询问忌口?Associates asked allergies while taking the order?

*41. 员工是否及时询问和提供客人饮料的续杯当饮品只剩下三分之一时?Associates asked and refilled drink for guests when the beverage is 1/3 full?

*42. 员工是否有及时为您清理台面?Did the associate proactively clear the table for you?

*43. 您用完餐后，我们的同事是否有询问餐后满意度？Our associates that checked satisfaction when guests finished meal?

*44. 员工在客人需要结帐时，是否及时呈现准确的账单?Associates presented accurate bill when guest requested?

*45. 员工是否询问客人需要凯悦天地积分或者发票?Associates asked guests whether they are WOH members or if they need an invoice?

*46. 整个服务过程中员工是否始终保持真诚的微笑,目光接触和热情积极的服务态度?Associates always kept sincerely smile, eye contact and proactive service?

*47. 员工在客人用餐结束并离开时，是否真诚感谢客人并期待客人下次光临?Associates bid farewell sincerely and looking forward to next visit when guests finished meal?

*48. 热菜是否是热盘上桌?冷餐是否是冷餐上桌?Hot food was served hot with hot plate?

*49. 食物口味和符合喜好?Food taste was up to liking?

*50. 对所点食品的反馈和意见Dishes Comment.

*51. 其他意见 Other Comments.