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WOW BEAUTY Service
请仔细阅读每一道题目，根据WOW COLOUR官方服务规范选择正确答案，满分100分，考试时间45分钟。
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1.
Your name?
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2.
Your store name?
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3.
What is the FIRST step of WOW COLOUR's Six-Step Service Flow? ( )
Breaking the Ice
Greeting
Try-On
Closing the Sale
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4.
What is the standard greeting script used in Step 1? ( )
"Hi, welcome!"
"Hello, welcome wow beauty."
"How can I help you today?"
"Looking for anything?"
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5.
The three standards of Step 1 Greeting are: ( )
Fast, accurate, professional
Smile, warmth, professionalism
Quick, polite, efficient
Polite, kind, helpful
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6.
If a customer declines the greeting, the BA should respond: ( )
"No problem, look around and call me anytime."
"Sure, please feel free to look around — just let me know if you need anything."
"OK, bye."
"Maybe next time then."
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7.
For a customer with NO clear shopping intent, Method 1 is: ( )
Recommend a hot-seller
Promotion intro
Open-ended question to identify the need
Cross-sell
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8.
Which of the following are INEFFECTIVE ways to break the ice? ( )
"How can I help you today?"
Following the customer too closely
Jumping in the moment the customer picks up a product
Pushing target products in a stiff, mechanical way
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9.
For a self-driven try-on customer, which opening methods can the BA use? ( )
Multi-product try-on opening
Application-tip opening
Promotion-led opening
Recommend the most expensive product first
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10.
Which columns are included in the Try-On Flow table? ( )
One-Line Hook
Proof
Try-On
Result Description
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11.
"Following the customer too closely" is an INEFFECTIVE engagement action. ( )
correct
Wrong
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12.
For a proactive customer who asks questions, the BA should think carefully before responding to avoid mistakes. ( )
correct
Wrong
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