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BGB-A317-309（SMO-2018-2320）CUSTOMER FEEDBACK SURVEY

Data Entry/ Query Resolving Timeliness

Unsatisfactory

Acceptable

Satisfactory

Very Satisfactory

N/A

Drug Accountability

Unsatisfactory

Acceptable

Satisfactory

Very Satisfactory

N/A

Laboratories related forms maintenance

Unsatisfactory

Acceptable

Satisfactory

Very Satisfactory

N/A

Study Understanding

Unsatisfactory

Acceptable

Satisfactory

Very Satisfactory

N/A

Soft Skill Ability to understand customer needs

Unsatisfactory

Acceptable

Satisfactory

Very Satisfactory

N/A

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