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SMO-2018-2426 CUSTOMER FEEDBACK SURVEY

IVRS/IWRS Timeliness

Unsatisfactory

Acceptable

Satisfactory

Very Satisfactory

N/A

IVRS/IWRS Accuracy

Unsatisfactory

Acceptable

Satisfactory

Very Satisfactory

N/A

Study File

Unsatisfactory

Acceptable

Satisfactory

Very Satisfactory

N/A

Soft Skill Ability to understand customer needs

Unsatisfactory

Acceptable

Satisfactory

Very Satisfactory

N/A

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