Which document is the single source of truth for document approval requirements and standards?
NSW Document Approval Checklist on Googlesheet
Funnel FAQ Knowledge Base Googledoc
Starfall Review Standards Googlesheet
MIS
A document is expiring tomorrow. Can we accept this?
Is a temporary NSW paper licence receipt an accepted document for Driver Licence?
Do we accept a Driver Licence as Proof of ID?
If someone does not have a T condition on their NSW Driver Licence, it means they do not hold a PTLC (Passenger Transport Licence Code).
True - The document must be rejected immediately
False - We should not reject as Ops will check.
If someone does not have a T condition on their NSW Driver Licence, what must we check before approving or rejecting the NSW Driver Licence?
Check the NSW Funnel Document Approval Checklist
Check the daily spreadsheet sent to all agents to see if Licence Eligibility is Pass
Is the PTLC, Passenger Transport on the back of the licence, and the T condition the same thing?
How do we know whether a Driver has held a NSW driver licence for 12 months?
They will have a green banner across the top of their Driver Licence
They will have a yellow banner across the top of their Driver Licence
Ops will do a daily check in the back end ourselves
There is an Issue Date on the Driver Licence
A corner of the passport is missing. Should we reject this document?
Yes
No - it isnt missing any critical information so we can accept it.
Do holders of Australian passports, Australian citizenship and Australian birth certificates require a VEVO check?
Yes - everyone requires a VEVO check.
No - A VEVO is only required for foreign passports and IMMIcard holders
A corner of the vehicle insurance document isnt visible because of the staple. Should we reject this document?
No - If the policy number, type, insured persons name is visible, we should not reject this.
Yes. Any part missing should be rejected
The vehicle insurance document is missing page 3 of 4 and 4 of 4. Should we reject this document?
No - If the policy number, type, insured persons name, and vehicle details is visible, we should not reject this.
Yes. Any part missing should be rejected
The driver-partner is turning 21 tomorrow. Can we accept their proof of ID document?
No. We should reject this immediately.
Yes. We can accept this document since it will take at least 24 hours before all their documents are approved.
Why are Vehicle Insurance Renewal Documents only accepted for 30 days?
Renewal documents show that the insurance is valid for another 30 days.
Renewal documents are sent by insurance companies to request payment to extend the policy. Everyone will receive this regardless of whether payment has been made.
What types of Vehicle Insurance do we accept?
Third Party Property Insurance
CTP insured only
Insurance Renewals with Proof of payment (tax invoice)
Comprehensive Vehicle Insurance
What is the date format you should use to enter data into Starfall?
What is the current standard required for Police Checks?
No disclosable outcomes
1 disclosable outcome
