LQA-FB-Restaurant

Your full name 您的中文姓名（全名）或者英文姓名（全名）

Your Associate ID 您的员工号

Your outlet您所在的餐厅

Phone should be answered within ----- rings?电话铃声响起几声内需接听？

The information needs to be confirmed with guest, including:预定中需与客人确定的信息包括：

How long should we greet guest upon entering the restaurant? Within:客人抵达后需在多长时间内问好？

How long should we seat the guest of their arrival at a fully laid table? Within:在多长时间内员工需在客人抵达后带领客人至已摆放好餐具的餐桌前安排就坐？

Which items are not correct?以下哪些选项是错误的？

Was a pre-meal drink offered within ( )minute(s)of seating?是否在客人就坐后( )分钟内提供餐前饮品？

Was the food and beverage order taken within( )minutes of seating? 是否能在客人就坐后（ ）分钟内完成点单？

Drinks were served and cleared using a tray.服务酒水和撤酒水时需使用托盘

The starter should beserved within 15 minutes of order, unless the employee advised of an expected delay due to preparation times.在点单后15分钟内上头盘，除非已告知由于较长的准备时间而出现有延时

The main course should be served within 20 minutes of starter being removed or within 30 minutes if no starter was ordered.头盘撤走后20分钟内上主餐，或在没有点头盘的情况下，在点单后的30分钟内上主菜。

The dessert should be served within ( ) minutes of order being taken unless the employee informed the agent of an expected delay.在点单后应该在（ ）分钟内上甜品，除非已告知会出现延时

Coffee/tea should be served within 5 minutes of order or within 5 minutes of the dessert being cleared.客人点选后5分钟内提供咖啡/茶,或撤除甜品后5分钟内提供咖啡/茶.

The waiter should pour a full glass of wine at the first time. 员工应该第一次给客人倒酒的时候将酒杯倒满。

The bill should be provided within ( ) minutes of request in a clean billfold with a hotel pen and it should be clearly itemized and correct. 当客人提出结账时，员工应该在多少分钟内提供置于帐单夹内的账目清晰准确的账单，且提供店笔。

We need to use guests name as much as we can. 得知客人称呼后，需要尽可能多地称呼客人。

Ladies should be offered especially attentive service and are always first to be presented and first to be addressed.女士客人应当被特别关注并且总是第一个被提供服务。