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20190605-BJ-Reaching for Stellar Service- Pre-workshop Assessment
Dear colleagues,
Thank you for registering for the Customer Service Workshop - Reaching for Stellar Service. Please take a few minutes to answer the below questions to help trainers better understand your needs and expectations for the workshop. If you have any other questions, please contact your HR Training and Development colleague. Thank you!
感谢您报名客户服务 - 做到一流的服务，请花几分钟的时间完成以下问题以便让讲师更了解您对本课程的需求以及期望。如果您有任何的疑问，请联络您当地负责 HR 训练与发展的同事。
Please enter your Staff No. 请输入员工编号
Please enter your full name in English请输入英文全名(ex. Ben Chen)
What are some of the major factors that urge you to participate in the Customer Service Workshop - Reaching for Stellar Service besides the training being mandatory? 除了本课程为每个员工必修之外，促使您参加客户服务 - 做到一流的服务的主要因素还有那些?Please select between 1 and 2 answers.请选择 1 个至 2 个答案
What does Customer Satisfaction and Stellar Servicemean to you? 客户满意度以及一流的服务对您来说有什么含意?
Whatskills or knowledge do you think is required to deliver Stellar Service andmeet Customer Satisfaction? 您认为做到一流的服务并达到客户满意度需要什么样的知识以及技能?
At your current role, what challenges or difficulties do you have when providing service to customers (both internal and external)? 在目前的工作中，当您提供服务给客户时(不论内部或是外部)，您有遇到那些困难或是挑战?
What do you expect to take away from the workshop?您期望从本次的课程获得什么?
