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Shangri-la NanjingGuest Satisfaction Survey

We'd Love to Hear From You!
Please rate your overall satisfaction with your most recent stay at this hotel
Very Satisfied
Somewhat Satisfied
Neither
Somewhat Dissatisfied
Very Dissatisfied
Compared to other similarly priced hotels, how would you rate this hotel overall
Very Satisfied
Somewhat Satisfied
Neither
Somewhat Dissatisfied
Very Dissatisfied
Helpfulness of hotel staff
Excellent
Very Good
Good
Fair
Poor
Not Applicable
Courteous attitude of hotel staff
Excellent
Very Good
Good
Fair
Poor
Not Applicable
Responsiveness to your needs
Excellent
Very Good
Good
Fair
Poor
Not Applicable
Cleanliness of guest room
Excellent
Very Good
Good
Fair
Poor
Not Applicable
Condition of room furnishings
Excellent
Very Good
Good
Fair
Poor
Not Applicable
Quietness of guest room
Excellent
Very Good
Good
Fair
Poor
Not Applicable
Smell of guest room
Excellent
Very Good
Good
Fair
Poor
Not Applicable
Operation of heating/cooling/ventilation
Excellent
Very Good
Good
Fair
Poor
Not Applicable
Lighting in guest room
Excellent
Very Good
Good
Fair
Poor
Not Applicable
Comfort of mattress pillows
Excellent
Very Good
Good
Fair
Poor
Not Applicable
Ease of using Internet service
Excellent
Very Good
Good
Fair
Poor
Not Applicable
Overall dining experience at breakfast
Excellent
Very Good
Good
Fair
Poor
Not Applicable
Quality of breakfast items served
Excellent
Very Good
Good
Fair
Poor
Not Applicable
Overall experience of laundry
Excellent
Very Good
Good
Fair
Poor
Not Applicable
Cost of laundry
Cost effective
Reasonable
Expensive
Unfair
Not Applicable
Cleanliness of bathroom
Excellent
Very Good
Good
Fair
Poor
Not Applicable
Quality of bathroom amenities
Excellent
Very Good
Good
Fair
Poor
Not Applicable
Selection of fitness equipment
Excellent
Very Good
Good
Fair
Poor
Not Applicable
Condition of fitness equipment
Excellent
Very Good
Good
Fair
Poor
Not Applicable
Condition of swimming pool
Excellent
Very Good
Good
Fair
Poor
Not Applicable
Check-in/out efficiency
Excellent
Very Good
Good
Fair
Poor
Not Applicable
Punctuality ofthe hotel shuttle
Excellent
Very Good
Good
Fair
Poor
Not Applicable
Condition and comfort of hotel shuttle
Excellent
Very Good
Good
Fair
Poor
Not Applicable
Driving skills of the hotel shuttle driver
Excellent
Very Good
Good
Fair
Poor
Not Applicable
Additional Comments Suggestions:
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其他咨询 4006-188-166
客服邮箱 wenjuan@idiaoyan.com
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