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FY18 ECC差旅服务满意度调查 (2019.3)FY18 ECC Travel Service Satisfaction Survey (2019.3)
关于FY18ECC差旅服务，您的满意将是我们前进的动力。请您抽出2分钟的时间，参与FY18ECC差旅满意度调查。谢谢。
Regarding FY18 ECC business travel service，your satisfaction is our motivation.Please take 2 minutes to complete this survey to provide feedback. Thank you.
您所属于 / Yourfunction is
关于差旅预订系统，FY18您的整体感受。Regarding business travel system, FY18 your evaluation.
您是否有通过美运通预订过机票Have you booked air ticket via AMEX
矩阵单选题
| 非常满意Very satisfied | 满意Satisfied | 一般Neutral | 不满意(请提供原因)Not satisfied(Please write down your reason) | |
| 1)您是否满意在线预订网站所提供航班信息的准确性 Please evaluate the accuracy of flight information of online AMEX reservation website | ||||
| 2)请您评价一下在线航班预订网站的易用性 Please evaluate whether the online flight reservation website is easy to use | ||||
| 3)请您评价一下在线航班预订网站运行是否稳定 Please evaluate the stability reliability of the online reservationwebsite |
您是否有通过美运通预订过酒店Have you booked hotel via AMEX
矩阵单选题
| 非常满意Very satisfied | 满意Satisfied | 一般Neutral | 不满意(请提供原因)Not satisfied(Please write down your reason) | |
| 1)您是否满意在线预订网站所提供酒店信息的准确性 Please evaluate online reservation website accuracy of hotel information | ||||
| 2)请您评价一下在线酒店预订网站的易用性 Please evaluate whether online hotelreservation website ease of use | ||||
| 3)请您评价一下在线酒店预订网站运行是否稳定 Please evaluate the stability of the online hotel reservation website |
您是否有通过美运通预订过火车票Have you bookedstrain ticketvia AMEX
矩阵单选题
| 非常满意Very satisfied | 满意Satisfied | 一般Neutral | 不满意(请提供原因)Not satisfied(Please write down your reason) | |
| 1)您是否满意在线预订网站所提供火车票信息的准确性Please evaluate the accuracy of train ticket information of online reservation website | ||||
| 2)请您评价一下在线火车票预订网站的易用性 Please evaluate whether online train ticket reservation website ease of use | ||||
| 3)请您评价一下在线火车票预订网站运行是否稳定 Please evaluate the stability of the onlinetrain ticketreservation website |
关于公司协议酒店，FY18您的整体感受。Regardingcompany contract hotel, FY18 your evaluation.
矩阵单选题
| 非常满意Very satisfied | 满意Satisfied | 一般Neutral | 不满意(请提供酒店名字和原因)Not satisfied(Please write down hotel name and reason) | |
| 1)酒店的安全性/ Hotel safety | ||||
| 2)酒店的卫生情况 / Clean tidy | ||||
| 3)酒店的服务 /Hotel service | ||||
| 4)位置便利性 / Location convenience |
关于差旅服务，FY18您的整体感受。Regardingbusiness travel agencys service, FY18 your evaluation
矩阵单选题
| 非常满意Very satisfied | 满意Satisfied | 一般Neutral | 不满意(请提供原因)Not satisfied(Please write down your reason) | |
| 1)工作时间、差旅顾问是否能及时接听您的电话Whether the travel consultants from AMEX can pick up your phone in time at work time. | ||||
| 2)差旅顾问能够快速正确的理解您的差旅问题，并及时准确的回复 Whether the travel consultants of AMEX can answer your travel related question quickly and correctly | ||||
| 3)您如何评价差旅顾问的服务态度How do you evaluate the service attitudes of AMEX travel consultants |
关于差旅服务的改善情况，FY18您的整体感受。Regardingimprovement aspects of business travel service, FY18 your evaluation
以下差旅服务的提升，您最满意的是哪个？(多选题)The following travel services, please select those can most satisfy you. (multiple choice)
为了提升我们的差旅服务，请在此写下您的意见与建议To improve Amex travel service, please write down your comments and suggesitons
