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CUSTOMER SATISFACTIONS SURVEY - 2017
We value the relationship with our distributors and are eager to understand your needs and expectation in the areas of Customer Service, Product Performance and General Services. We would really appreciate if you could take a few minute of your time to complete this questionnaire. Your feedback is of great importance to us in defining our improvement / developement direction of our Asia Pacific Operation in the coming years.
The score rule: 1 - Poor 2- Average 3- Satisfactory 4- good 5 - Excellent
Contact Information
1.Technical performance of our products
2.Products Appearance
3. Packing quality / quantity of products
4. Do you think the obvious product color difference from other brands will be helpful for your promotion of Armaflex product?
5. In which areas should we improve our products ?
6.Do you need any new product or technical requirements (the new product is now probably hard to find or price is very high).?
7. How do you perceive Armacell with respectto our main competitors in your market ?
8. Our Sales Support by local representative / manager
9. In which areas should we improve our sales support service ?
10. Our Marketing support
11. In which areas should we improve our marketing support service?
12. Our Technical training and support
13. In which areas should we improve our technicalsupport service?
14. Our Customer Service
15. In which areas should we improve our customer service ?
16. How do your think our goods availability? Can it meet the market requirement?
17 Warehouse service
18. In which areas should we improve our shipping service ?
How likely are you to recommend products from Armacell to a friend or colleague?
19. Any other comment or suggestion to Armacell
