高力国际物业及资产管理服务部满意度调查问卷（2019.6）Colliers International Real Estate Management Services Satisfaction Survey
Dear Customers,
In order to offer you better products and customer services in the future, we developed a questionnaire to collect your comments and suggestions.
Please make an objective assessment on the quality of our products and customer services in the last 6 months and your feedback is valuable for our service improvement. You will be eligible to enter a lucky draw for completing the survey. Please leave your contact information. Your response will be directly sent to the senior management of Colliers International Real Estate Management Services via email and your personal data will be kept confidential. The winners will be announced in July 2019.
Thank you for your support.
Colliers International Property Services (Shanghai) Co., Ltd.
亲爱的客户：
为了在未来提供更好的产品和客户服务，我们拟定了一份问卷，以此来收集您宝贵的意见和建议。
请为我们在过去六个月的产品品质和客户服务品质给予客观的评估，我们非常重视您的反馈并更好地改善我们的服务。 在完成问卷后您将有机会赢取幸运抽奖，请您留下联系方式。您所填写的问卷将通过网络直接送达高力国际物业及资产管理服务部高级管理层，我们会对您的个人信息严格保密，幸运得奖者将在2019年7月公布。
谢谢您的合作。
上海高力国际物业服务有限公司
| Very Unsatisfied非常不满意 | Unsatisfied 不满意 | Average一般 | Satisfied 满意 | Very Satisfied非常满意 | |
| 1.1 Service quality when providing assistance and ability to handle the urgent incidents 提供协助的服务品质和处理紧急事故的能力 | |||||
| 1.2 Site supervisor’s competence in coordinating and solving problems 驻场主管协调沟通和解决问题的能力 | |||||
| 1.3 Timely responses to customer complaints 对客户的抱怨给予及时的回应 | |||||
| 1.4 Accuracy and efficiency of billboard notification and financial statements 在公告栏各项通告和财务报表的准确度及公布时效 | |||||
| 1.5 Appearance, etiquette and working attitude of staff(site supervisors, CS staff and administrative staff) 管理人员的服装仪容、礼仪及出勤时的态度(驻场主管、客服和行政人员) |
| Very Unsatisfied非常不满意 | Unsatisfied 不满意 | Average一般 | Satisfied 满意 | Very Satisfied非常满意 | |
| 2.1 Security performance at the building / community entrance 在大楼 / 社区进出的保安工作 | |||||
| 2.2 Security staff’s attitude towards residents and visitors 保安人员对住户和访客的态度 | |||||
| 2.3 Fire management 消防管理 | |||||
| 2.4 Traffic and vehicle parking management at the building / community 在大楼 / 社区对交通和车辆停车的管理 | |||||
| 2.5 Appearance, etiquette and working attitude of security staff 保安人员的服装仪容、礼仪及出勤时的态度 |
| Very Unsatisfied非常不满意 | Unsatisfied 不满意 | Average一般 | Satisfied 满意 | Very Satisfied非常满意 | |
| 3.1 Cleanliness in the public area公共区域的清洁度 | |||||
| 3.2 Landscaping in the community 社区里的环境美化 | |||||
| 3.3 Efficiency of garbage collection and recycling 垃圾收集和资源回收的效率性 | |||||
| 3.4 Attitudes and responses of cleaning and landscaping staff 清洁人员和环境美化人员的回应以及态度 | |||||
| 3.5 Appearance, etiquette and working attitude of cleaning and landscaping staff 清洁人员和环境美化人员的服装仪容、礼仪及出勤时的态度 |
| Very Unsatisfied非常不满意 | Unsatisfied 不满意 | Average一般 | Satisfied 满意 | Very Satisfied非常满意 | |
| 4.1 Facility maintenance at the building / community 大楼 / 社区内设备的保养 | |||||
| 4.2 Equipment operation and restoration at the building / community 大楼 / 社区内设备操作和归还 | |||||
| 4.3 Ability to response to client inquiries 对客户疑问回应的能力 | |||||
| 4.4 Work efficiency of maintenance staff 维修人员的工作效率 | |||||
| 4.5 Dress, appearance, etiquette and working attitude of engineering staff 工程人员的服装仪容、礼仪及出勤时的态度 |
| Very Unsatisfied非常不满意 | Unsatisfied 不满意 | Average一般 | Satisfied 满意 | Very Satisfied非常满意 | |
| 5.1 Overall service quality 整体服务质量 |
