天津喜达屋酒店服务质量调查问卷(Starwood Hotels Service Quality in Tianjin, China Questionnaire)
尊敬的先生/女士:
非常感谢您在百忙之中抽出五至十分钟来填写这份问卷。出卷人是一名来自荷兰马斯特里赫特酒店管理学院的硕士生。本问卷仅用于硕士毕业项目(关于天津喜达屋酒店服务质量调查)的研究,您的信息会被全面保密,希望能得到您最真实的想法。再次衷心感谢您的协助与配合,祝您生活工作一切顺利!Dear Sir/Madam:
Thank you very much for your time to take
part in the questionnaire research. The researcher is a master student from
Hotel Management School, Maastricht. This questionnaire is only used for the
master graduation research (Starwood Hotels Service Quality in Tianjin, China).
It will not reveal any of your private information; therefore, we hope to see
the most true ideas from you. Thanks again for your attention and assistant.
Best Wishes!
:第一部分——您的基础信息Part One – Your Basic Information
Q1:性别(Sex)
男 (Male)
女 (Female)
Q2:年龄 (Age)
<18
18 –
25
25 –
35
35 –
45
> 45
:第二部分 —— 您所下榻的天津喜达屋酒店的基本信息: Part Two – Basic Response about Service Quality of Starwood Hotels in Tianjin:
Q4:您曾经或者正在住宿于天津市内由喜达屋集团管理的酒店吗,并勾选您住过或正在住的酒店。(Have you ever stayed in any Starwood Hotels in Tianjin?)
从未住过 (Never)
天津瑞吉 (St.Regis Tianjin)
天津利顺德大酒店 (The Astor Hotel, a Luxury Collection Hotel, Tianjin)
天津威斯汀 (Westin Tianjin)
天津喜来登大酒店 (Sheraton Tianjin)
Q5:在以上提及过的酒店中,请选择服务质量让您最满意的品牌:(From above brands, which one is you mostly satisfied with?)
天津瑞吉 (St.Regis Tianjin)
天津利顺德大酒店 (The Astor Hotel, a Luxury Collection Hotel, Tianjin)
天津威斯汀 (Westin Tianjin)
天津喜来登大酒店 (Sheraton Tianjin)
Q6:在以上提及过的酒店中,请选择服务质量让您最满意的品牌:(From above brands, which one is you mostly dissatisfied with?)
天津瑞吉 (St.Regis Tianjin)
天津利顺德大酒店 (The Astor Hotel, a Luxury Collection Hotel, Tianjin)
天津威斯汀 (Westin Tianjin)
天津喜来登大酒店 (Sheraton Tianjin)
:第三部分 ——您所下榻的天津喜达屋酒店客户服务质量满意度调查: Part Three - Detail Response about Service Quality of Starwood Hotels in Tianjin
Q7:请为您最满意的品牌在以下服务表现上作出评价:(Please make comments to the hotel which you are mostly satisfied with:)
非常同意 (Strongly
agree)
比较同意 (Slightly
agree)
中立 (No
strong opinion)
比较不同意 (Slightly
disagree)
非常不同意 (Strongly
disagree)
Q8:请为您最不满意的品牌在以下服务表现上作出评价:(Please make comments to the hotel which you are mostly dissatisfied with:)
非常同意 (Strongly
agree)
比较同意 (Slightly
agree)
中立 (No
strong opinion)
比较不同意 (Slightly
disagree)
非常不同意 (Strongly
disagree)
Q9:请您为您最不满意的酒店提出改善意见 (可多选):(Please mention what would you like to be improved in the hotel which you think is mostly dissatisfied (options can be chosen more than one).
提高员工素质 (Improve employees’ quality)
提高餐饮服务质量 Improve the quality of Food and Beverage
改善房内卫生 Improve the sanitation in the rooms
更多 (More):