Tesco & Clubcard 乐购及其会员卡调查

The purpose of this questionnaire is to gather information concerning the public experience and attitudes on Tesco and Clubcard. The purpose of this questionnaire is only academic research. All your responses are collected anonymously and kept confidential. Thank you for your contribution. 

Q1:Gender 性别

Female 女
Male 男

Q2:Age goup 年龄

16-25
26-35
36-45
46+

Q3:How many years have you been a Tesco customer? 在Tesco购物几年了

选项1

Q4:How often do you shop at Tesco? 一周去Tesco几次

0
1-3
4-6
6+

Q5:Why do you shop at Tesco? 你为什么在Tesco买东西

Convenient 方便
A large range of products 东西多
Good quality of products 质量好
Good customer services 服务好
Proper price 价格不错
Receive vouchers via emails 收到优惠券
others

Q6:Are you a Tesco Clubcard holder? 你有Tesco会员卡吗

Yes
No

Q7:How many years have you used Clubcard? 你用会员卡多少年了

选项1

Q8:Do you scan Clubcard when you shop at Tesco? 你买东西时会刷会员卡吗

Yes
No

Q9:How do you benefit from Clubcard?(Tick all applicable) 你享用过会员卡的哪些优惠措施(多选)

Clubcard boost
Clubcard fuel saver
Coupons
Christmas saver
Tesco loves baby club
Competition winners
Scan as you shop
Others

Q10:How do you think of the returns from Clubcard, rate on the scale of 1 to 5 你认为会员卡的优惠措施怎么样

1 Bad
2 Could be better
3 Just so-so
4 Satisfactory
5 Excellent

Q11:Do you agree Clubcard make you shop at Tesco more often?

Yes
No

Q12:Do you want to get a Clubcard when you know the following benefits from clubcard, and which do you want to have a try?

Yes
No
Clubcard boost
Clubcard fuel saver
Coupons
Christmas saver
Tesco loves baby club
Competition winners
Scan as you shop
Others

Q13:Which aspect do you think Tesco should improve?

Quality
Price
Service
Range of products
Benefits from Clubcard
Others

Q14:Your suggestions on how to improve Tesco will be of great value

选项1

Q15:I would like to conduct face-to-face interview to discuss issues arising from the questionnaire. Would you be willing to participate?

Yes
No

:Thank you very much for participating in my research on "Tesco Clubcard", if you have any question, please be free to contact me.Shan QiuUniversity of HullEmail: S.Qiu@2013.hull.ac.uk

Q16:If yes, please write down your name and contact information so that I can contact you in the future.

Name
Tel/email
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Tesco & Clubcard 乐购及其会员卡调查
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