PG Luogang Plant Customer Satisfaction Survey 宝洁萝岗厂客户满意度调查表

Q1:单选题：please select the department. 请选择所在部门

Q2:单选题:please select the years of working on the PG LG Plant. 请选择在宝洁萝岗厂工作年限

:Reception Service 前台服务

Q3:打分题：The service of receptionist was polity with tidy appearance 前台服务员服务态度亲切有礼貌,仪表举止得体

Q4:打分题：The related recording was accurate with always patient answer 相关业务记录登记准确,耐心应答

Q5:打分题：The answer of reception was polity with quick response 转接电话使用规范礼貌用语,准确快捷

Q6:打分题：Overall, I find the reception service satisfactory 总体来说我觉得前台服务的满意度为

:Cleaning Service清洁服务

Q7:打分题：Outside road, smoking area, parking area,loading and unloading platform area can be timely cleaned. 外围路面、吸烟亭、停车场、卸货平台区域卫生能得到及时清洁 。 请注意：中夜班和周末及节假日无人清洁 — 所有区域除生活垃圾、危废垃圾之外，其他垃圾例如纸皮、木板等的收集不在SDX清洁范围内

Q8:打分题：The hall,office, meeting room, training room, pantry and common aisle can be timely cleaned. 大堂、办公室、会议室、培训室、茶水间、公共通道卫生能得到及时清洁。 请注意：中夜班和周末及节假日无人清洁 — 行政楼餐厅、供应商楼餐厅不在SDX清洁范围内

Q9:打分题：Washroom and lock room can be timely cleaned. The consumable can keep sufficient. 洗手间、更衣室卫生能得到及时清洁，消耗品能及时添加。 请注意：办公楼洗手间清洁频次是4次/班、更衣室淋浴间清洁频次为2次/班，中夜班和周末及节假日无人清洁 — 车间洗手间清洁频次为4次/班、仓库洗手间清洁频次为2次/班

Q10:打分题：Convertor and warehouse can be timely cleaned. 车间、仓库卫生能得到及时清洁 请注意：生产车间线头/线中/线尾黄线区域不在SDX清洁范围内、仓库破碎房不在SDX清洁范围内

:Bottled Water Pantry Service桶装水和茶水间服务

Q11:打分题：Bottle water and pantry consumables are in sufficient amount and set up in good order. 桶装水、茶水间耗品充足并摆放整齐

Q12:打分题：Pantry visitor mark cup washed and disinfected. 茶水间供访客使用的杯子清洁、消毒干净

Q13:打分题：Overall, I feel the bottle water supply and pantry service was 总体来说我觉得桶装水服务的满意度为

:Uniform Laundry Service 工衣洗涤服务

Q14:打分题：Working hour (8:00-16:30 Monday-Friday) 按时收发衣服（周一至周五: 早上8点~下午4点30分）

Q15:打分题：Vistor's PPE borrowing and locker deliver record entire completion and accuracy. 访客PPE借用、更衣柜发放记录齐全准确

Q16:打分题：The after washing uniform are cleaning and tidy 清洗后的工衣干净和整洁

Q17:打分题：Broken uniform can be repaired promptly if needed. 破损工衣能够应员工要求及时修补

Q18:打分题：Staff grooming and service attitude is good. 服务人员仪容仪表良好,服务态度友好

Q19:打分题：Overall, I feel the satisfaction of uniform laundry service was 总体来说我觉得工衣房服务的满意度为

:Courier/Mail Service 邮件/快递服务

Q20:打分题：The delivery time and frequency of domestic mail/express can satisfy my expectation 国内信件收发的时间以及频率基本达到了我的期望

Q21:打分题：I rarely meet mail/express lost or delay 我很少碰到邮件丢失或者未按时到达的情况

Q22:打分题:Mail record clear and complete 快递记录清楚完整

Q23:打分题:Overall, I feel the receptionist and courier/mail service was 总体来说我觉得快递/邮件收发服务的满意度为

:Gardening Service 绿化服务

Q24:打分题:Plant gardening environment clean and tidy. 厂区绿化环境整洁

Q25:打分题:Regular pruning of plants 绿植能得到定期修剪

Q26:打分题:In the factory district, the trees cannot occupy person channel scope and hindrance walks. 厂区内的人行通道的范围内，不能有树木挤占，而阻碍行走

Q27:打分题:Keep the gardening environment clean, no rubbish, no shatter, no gardening tool left. 绿化环境的整洁，无垃圾，无落叶，无遗留绿化用的工具

:Meeting Room Management会议室管理服务

Q28:打分题：Supporting works to critical meeting or training can meet requirement 对大型会议或培训的支持能够满足要求

Q29:打分题：Meeting room equipment (like projector) are available and reliable. 投影仪等其他会议室管理设备一般都是可用的

Q30:打分题 : Video can play well in canteen LED at breakfast time and lunch time. 餐厅LED能正常播放视频（每周一至周五 早上7:45-8:30，中午11:45-13:30）

Q31:打分题：Overall, I feel the satisfaction of meeting room service was 总体来说我觉得会议室管理服务的满意度为

Q32:OTHER COMMENTS OR SUGGESTIONS – POSITIVE AND NEGATIVE 其他意见和建议-表扬和批评