Questionnaire about the usage of online banking - 问卷调查调研模板

Q1:gender?

F

M

Q2:Age?

18-25

26-35

36-45

46 or above

Q3:Have you ever use online banking service?

YES

NO

Q4:If yes, how long have you been using online banking service?

less than one year

1-4 years

4-7 years

more than seven years

Q5:if yes, how often do you use online banking service in a month?

0-3 times

4-8 times

8-15 times

everyday

Q6:How often do you use traditional banking service in a month? (eg. branch banking, banking machine)

0-3 times

4-8 times

8-15 times

everyday

Q7:What type of online banking services do youmostly use?(please select 2 boxes)

make payments

check balance

transfer funds

buy and manage investment product

manage your personal details

others

Q8:What type of traditional banking services do youmostly use?(please select 2 boxes)

make payments

check balance

transfer funds

withdraw cash

buy and manage investment product

others

Q9:Why would you choose to use online bankingservice? (please select 2 boxes)

convenient

timesaving

user-friendly

24hours access

secure

lower transportation cost

others

Q10:Why would you choose to use online bankingservice? (please select 2 boxes)

seek help

withdraw cash

interact with a bank staff

no delays access

more secure

access to other financial service

others

Q11:Do you agree that you will use online banking service more frequently in the future?

strongly agree

agree

disagree

strongly disagree

Q12:Why do youmade thechoice above?

选项1

Q13:What is the ratio of using online and traditional banking service in a month?

5 (use online banking service only)

4 (mostly use online banking service)

3 (same)

2 (mostly use traditional banking service)

1 (use traditional banking service only)

Q14:Can you suggest any ways in which online bankingcan be improved?(E.g. security)

选项1