关系对于中国酒店客户的重要性

这份问卷调查目的是收集顾客对于关系是否能影响客户选择酒店的决定。此问卷遵循不记名原则并且所有数据都将系统性分析从而助于酒店提高服务质量和客户关系。请您真实地填写问卷问题。感谢您宝贵时间！This questionnaire-basedsurvey aims to collect the public views in terms of the influence of Guanxi oncustomers’intentions to visit/revisit the hotel. This is an anonymous surveyand all the data will be analysed statistically for the customer relationshipimprovement, so please kindlytake your time and answer these few questions, to tell your view. Thank you foryour time.

Q1:请问您的年龄是？Age

18-25

26-32

33-40

41-50

50以上 50-above

Q2:请问您的性别是？Gender

男 Male

女 Female

Q3:请问您是第一次来南京威斯汀大酒店吗？Are you a

是 new guest

不是 repeat guest

Q4:请问您此次住酒店目的是？Purpose of the stay

工作 business

游玩 leisure

Q5:请问您为何选择南京威斯汀大酒店？Why do you choose theWestin Nanjing for your stay?

品牌力量 Goodbrand image

奖励丰厚（积分）Goodrewards

价格优惠 Reasonableprice

预定方便 Easyto make reservations

认识员工 Familiarstaff and environment

公司决定 Companydecision

认识领导 PeopleI know working in this hotel

别人推荐 Others' recommendation

其他 other

Q6:你觉得你有关系吗和酒店员工或领导？Doyou think that you have guanxi with the hotel staff?

有 yes

没 no

Q7:如果你和酒店员工有关系，你觉得这个关系会影响你选择酒店的决定吗？If you have guanxiwith a staff in the staff in the Westin Nanjing, to what extent do you agreethat this guanxi can affect your decision to stay in this hotel? (1. strongly disagree; 5 strongly agree)

1-特别不会， 5-特别会. 1-strongly disagree, 5-strongly agree

选项2

Q8:你觉得和酒店人员有关系会增加服务质量吗？Do you think that goodguanxi with the Westin Nanjingcan provide you with better service?

会 yes

不 no

Q9:你觉得和酒店人员有关系会给你带来哪些好处？What kinds of benefits doyou think that guanxi can provide you with?

折扣大 Good discount

服务好 Better service

其他 Other benefits

Q10:你觉得酒店人员有试图和你建立关系吗？Do you thinkthat the staff in the Westin Nanjing makes attempts to build guanxi with you?

有 yes

没 no

不知道 do now know

Q11:你想和酒店人员有关系吗？Wouldyou like to have guanxi with the hotel staff?

想 yes

不 no

不知道 do not know

Q12:你会因为和酒店人员有关系而推荐威斯汀大酒店给你亲朋好友吗？

会 yes

不 no

不知道 do not know

Q13:你觉得你住南京威斯汀大酒店会给你认识的酒店人员面子吗？Do you think your decisionto stay in the hotel can give face to the staff you have guanxi with?

会 yes

不 no

不知道 do not know

Q14:你觉得酒店人员认识你会让你感觉特别吗？Do you agree with thestatement that guanxi can make you feel special and you are more likely torevisit the Westin Nanjing?

会 yes

不 no

不知道 do not know

Q15:你觉得跟你有关系的酒店人员会因为你住南京威斯汀大酒店而以后还你人情吗？To what extend do you agree that thestaff you have guanxi with would give you back the favour if you stay in theWestin Nanjing? (1. Strongly disagree, 5. Strongly agree)

1-不觉得， 5-特别觉得 1-strongly disagree, 5-strongly agree

选项2

关系对于中国酒店客户的重要性

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