cross-border e-commerce customer loyalty

The questionnaire is designed for academic research of cross-border E-commerce customer loyalty. No any private information would be released. Thank you very much for your help.

Q1:How often do you browse the cross-bordershopping website?

1 time/day      
.3-4 times/week
1 times/week 
1 time/two weeks 
1 time/month

Q2:How often do you shop oninternet internationally?

1 time/week  
 2-3times/month
 1time/month
1 time/over one month

Q3:What’s the reason for you to shop on internetinternationally?

convenient
cheaper
multiple choice and favorite style

Q4:Do you often shop in the same store on internet?

yes 
no

Q5:If you often shop in the same store on internet, what’s the reason foryou to choose it?

reasonable price 
good quality 
satisfied service   
detailed and clear information of product 
favorable offer for a regular customer
the store can meet somespecific requirement
guarantee for changing or refunding
fast delivery

Q6:What makes you don’t want to look for another store to shop on internet?

waste time and energy toreselect
not sure about the quality of products
not sure about the service ofnew seller
lost the credits or coupons of the original store

Q7:Which do you care most among thefollowing choices?

 quality of product
 seller’s service 
delivery time
payment security

Q8:The longest delivery time you can accept is:

15 days
20 days
30 days
 60 days 
90 days

Q9:Doyou prefer to choose the products of famous brand when you shop on internetinternationally?

yes
no

Q10:Do you care about the credit level of thestore?

yes
no

Q11:What do you worry about most when youshop on line?

payment security  
the difference between the picture on line and the real product
the goods might be damaged during the long delivery time
 the difficulty of changing andrefunding

Q12:Willyou give up purchase because you don’t understand the language of productintroduction?

yes
 no (as long as I can know theproduct by pictures)

Q13:Do you think a seller is not qualified if the language of his website isnot standard?

yes
no

Q14:Would you mind if the product is notintroduced by your mother language?

yes
no

Q15:Do you like to often receivegreetings from the previous seller?

yes
no

Q16:Do you prefer to choose the store with online customer service?

yes
no

Q17:Which one do you like most among thefollowing promotion methods?

gift 
discount 
coupon
free shipping

Q18:Do you like to receive new products introduction from the previous seller?

yes
no

Q19:Will you prefer to choose the same storeto buy if you have credits or coupons in that store?

yes
no

Q20:Which do you usually use to shop on line?

 computer 
mobile phone

Q21:What’s your age?

15-20 
 21-29
30-39
over 40

Q22:Your gender:

male
female

Q23:Your nationality is:

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cross-border e-commerce customer loyalty
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