Customer survey Body Shop

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Q1:Age

16-22

22-30

30+

Q2:Gender

Female

Male

Q3:Have you ever bought anything ina body shop?

Yes

Q4:How often do you go to the Body Shop?

Once a week or more

Monthly

Every year

Q5:What do you think about the prices of Body Shop

Accessible

Acceptable

Expensive

Q6:On average, how much do you spend per visit?

10-35

35-60

60-100

100 +

Q7:Do you like the sales of your favour body shop?

YES

Q8:What is your level of satisfaction with the customer service?(0 to 6, 0 means dissatisfied, 6 means satisfaction)

Q9:Do you have a membership card of a Body Shop?

YES

Q10:How do you think of any ethical values of Body Shop?

Good

Bad

Useless

Q11:How many times have you visited any Body Shop in the past mouth?

None

Regular

5-10

10+

Q12:What is your favour product from Body Shop?

Bath & Body

Skincare

Make-up

Hair

Fragrance

Q13:Why do you choose to not shop at the Body Shop?

Bad experience

Lack of quality

Disinterest

Q14:Do you used to purchase Body Shop online?

None

Frequently

Ocasionally

Q15:Are the products in the Body Shop useful for you?(0-6, 0= useless, 6= useful)

Q16:Which brand will you choose if you not choose the Body Shop?

选项1

Customer survey Body Shop

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1年前

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