VAMA 2017年电脑及终端设备维护服务满意度调查VAMA 2017 IT Computers, Printers, Projects Maintenance Outsource Service Satisfication Survey

欢迎参加本次满意度调查 Thank you for participating this survey

Q1:您所在的部门Your Dept.

CXO

CXO Office

内控监察部 Internal Control

CTO 产品质量部 Product Quality

CTO 信息部 IT

CTO 质量保证部 Quality Assurance

CMO 销售&客户技术支持部 Sales & Technical Sales

CMO 市场部 Marketing

CMO 品牌&企业传播部 Branding & Communication

CMO 生产计划 & 供应链部 Planning & Supply Chain

COO 酸轧车间 PLTCM

COO 连退车间 CAL

COO 镀锌车间 CGL

COO 物流&公辅车间 Logistics&Utilities

COO 工程&技术支持室 Engineering&Technology Support

COO 维护车间 Maintenance

CAO 综合行政管理部 Admin

CAO 人力资源部 HR

CAO EHSS

CAO 采购部 Procurement

CFO 核算&税务&资金 Accounting & Tax & Treasury

CFO 财务计划&分析 Financial Planning & Analysis

Q2:您使用的办公电脑经常出现的问题有哪些？What kind of problems your computers had in 2017?

硬件问题 hardware problems

软件问题 software problems

配置问题 setup problems

系统问题 system problems

其他问题，请在Q10列出 Other， Please mention it on Q10

Q3:您对公司目前使用的电脑品牌是否满意？Are you satisfied with current computer brand?

非常满意 very satisfied 很少有故障（1个月以上）rarely have trouble (over one month)

一般 so-so 偶尔有故障（半个月）occasionally have trouble (half month)

不满意 not satisfied 经常有故障（一周两次）frequently have trouble (twice a week)

Q4:您对IT外包办公电脑及终端设备维护供应商维护人员处理问题熟练度是否满意 Are you satisfied with proficiency of IT vendor workers for maintenance of computers, printers, projectors?

非常满意，在1小时内解决 very satisfied，solve within one hour

满意，在2小时内解决 satisfied， solve within 2 hours

一般，在半天内解决 so-so，solve within half a day

不满意，在1天内解决 not satisfied, solve within one day

Q5:在帮助您解决电脑及其他故障的过程中，维护人员事后经常告知您故障的原因，及其如何避免的常识，您是否满意？Do IT vendor workers inform you the causes of the trouble of your computer and how to avoid it after repair?

满意，经常告知故障原因及避免常识 satisfied, often inform me of rootcause and how to avoid;

一般，偶尔告知故障原因及避免常识 so-so, occassionally tell me the rootcause and how to avoid;

不满意，从未告知故障原因及避免常识 not satisfied, never tell me the rootcause and how to avoid;

Q6:您对IT外包办公电脑及终端设备维护供应商服务态度是否满意？Are you satisfied with computer, printers, projects maintenance outsourcing suppliers service attitude?

非常满意 very satisfied

一般 satisfied

不满意 not satisfied

Q7:您对IT外包办公电脑及终端设备维护供应商服务的响应速度是否满意？Are you satisfied with computer, printers, projectsmaintenance outsourcing suppliers response time?

非常满意 very satisfied

一般 satisfied

不满意 not satisfied

Q8:您对IT外包办公电脑及终端设备维护供应商服务的效果是否满意？Are you satisfied with computer, printers, projectsmaintenance outsourcing suppliers service quality?

非常满意 very satisfied

一般 satisfied

不满意 not satisfied

Q9:如上题您感觉总体印象一般或者不满意，请您写出具体意见，以便我们改善：Do you have any other better suggestions on computer, printers, projectsmaintenance?

选项1

VAMA 2017年电脑及终端设备维护服务满意度调查VAMA 2017 IT Computers, Printers, Projects Maintenance Outsource Service Satisfication Survey

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