酒店餐厅的满意度和忠实度调查

Q1:性别Gender

Q2:年龄Age

Q3:国籍Nationality

Q4:受教育程度The Highest Education Level

Q5:个人年薪Individual Annual Income10,000 RMB= 1454 US Dollars=1272 Euros

Q6:您在此酒店的某一餐厅用过餐吗？Have you been to any restaurant in this hotel?

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:接下来的题目请您选出1~5中最符合您的答案，我们将会听取您的宝贵意见：1 非常不同意2 不同意3 不一定4 同意5 非常同意Choose one option from 1 (strongly disagree) to 5 (strongly agree)

Q7:餐厅服务人员应该在任何情况下挽救顾客的面子。Restaurant service personnel should save customers’ “face” under any circumstances.

Q8:对于请客的人来说，通过亲近的餐馆工作人员来获得“面子”是重要的。It is important for the host of the dining party to gain “face” by getting close attendance from restaurant personnel.

Q9:我期望餐厅服务人员在我的朋友、家人面前对我表示尊敬。I expect restaurant personnel to treat me with respect in front of my family/friends.

Q10:我认为餐厅服务人员对所有顾客都讲情面。I believe restaurant personnel should treat all customers with sensitivity.

Q11:即便餐厅服务人员犯了一些错误，但为了保持和睦而宽恕他们是重要的。Even if the restaurant service personnel make mistakes, it is important to tolerate them to keep peace and “harmony”.

Q12:我认为维护餐厅人员的尊严以维持和睦的氛围重要的。I believe it is important to preserve the dignity of the restaurant personnel to keep a “harmonious” atmosphere.

Q13:我认为中国人常言“细嚼慢咽”反映了中国人用餐时和谐的氛围。I believe the Chinese saying of “slow eating” reflects the “harmonious” atmosphere of Chinese dining.

Q14:我认为“细嚼慢咽”反映了中国人优雅的用餐文化。I believe “slow eating” reflects elegant Chinese dining culture.

Q15:我对餐厅的服务人员感到满意。I am satisfied with the restaurant staff.

Q16:我对餐厅的服务质量感到满意。I am satisfied with the restaurant’s service quality.

Q17:我觉得我选择在这家餐厅用餐是正确的。I think I did the right thing when I chose to eat in this restaurant.

Q18:总的来说，我对去这家餐厅用餐的选择感到满意。Overall, I am satisfied with decision to have dinner in this restaurant.

Q19:我和某酒店品牌做生意是因为我喜欢这个酒店品牌。I do business with brand because I like it.

Q20:我对酒店品牌有情感上的依恋。I feel emotionally attached to brand.

Q21:作为此酒店品牌的顾客，我觉得自己是家庭的一员。I feel like a part of a family as a customer of brand.

Q22:我与酒店品牌的关系对我有很大的个人意义。My relationship with brand has a great deal of personal meaning to me.

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