消费者对SHUSHU/TONG 售后服务的看法 Consumers views on SHUSHU/TONGs after-sales service

以下内容只用于本人上交学校的实习报告，与SHUSHU/TONG studio 无关

Q1:您的年龄？Which age group are you in?

18-25

26-35

36-45

Q2:您的性别是？Whts your gender?

男 male

女 female

Q3:您有购买过SHUSHU/TONG吗？Have you ever purchased SHUSHU/TONG?

有 Yes

没有 No

Q4:您是在哪里购买的？Where did you buy it?

填空1

Q5:有听说过或体验过SHUSHU/TONG售后服务吗？(维修、换新等)Have you ever heard of or had SHUSHU/TONG after-sale service experience?

有 Yes

没有 No

Q6:您认为SHUSHU/TONG 的品牌定位应匹配什么样的售后服务？What after-sales service do you think SHUSHU/TONGs brand positioning should match?

百依百顺，满足任何要求 Accept any requests from consumers

无论购买多久都满足合理要求 Accept reasonable requirements no matter how long you buy it

设定保修期限，期限内满足合理要求 Set warranty period and accept reasonable requirements within the warranty period.

Q7:您认为维修应该收费吗？Do you think repairs should be charged?

应该 Yes

不应该 No

酌情收费 Depends

Q8:您对SHUSHU/TONG目前的返修、售后服务满意吗？（或有听说吗？）Are you satisfied with SHUSHU/TONGs current repair and after-sales service?

满意 Yes

不满意 No

不了解 Out of touch

Q9:对独立设计值品牌的售后服务有什么建议和想法吗？Any suggestions for the after-sale service of the independent designer brand?

填空1

Q10:如果刷到有关SHUSHU/TONG的差评会相信吗？Would you believe a negative review of SHUSHU/TONG on social media?

会，消费者的曝光就一定是真的 Yes, the consumer exposure must be true

不会，一面之词，有可能是造谣 No, It's on one side, it could be a rumor

未知全貌，不予置评 Don't jump to conclusions. No comment

无法判断，但留下不好的印象 Can't tell, but it leaves a bad impression

消费者对SHUSHU/TONG 售后服务的看法 Consumers views on SHUSHU/TONGs after-sales service

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