Satisfaction Survey

Dear patients: we would like to understand your satisfaction about the service you have been offered at this department during your hospital stay. Please help us enhance our care. Thank you!

Q1:Are you a international patient？

Yes

Q2:How easy was it to schedule an appointment with our hospital?

Okay

Very easy

Not easy at all（Please feel free to point out the campus and reason）

Q3:How long did you wait (beyond your appointment time) to be seen by the doctor?

I didn’t wait.

Yes, but less than 30 minutes.

Yes, more than 30 minutes.

Yes, more than 60 minutes.

Q4:During this hospital stay, how often did physicians/nurses treat you with courtesy and respect?

Never

Sometimes

Usually

Always

Q5:How often did physicians/nurses explain things in a way you could understand?

Never

Sometimes

Usually

Always

Q6:How satisfied are you with the cleanliness and appearance of our hospital?

Satisfied

Very satisfied

Not Satisfied（Please feel free to point out the campus and reason）

Q7:How satisfied are you with the clearness of indicators in our hospital?

Satisfied

Very satisfied

Not Satisfied（Please feel free to point out the campus and reason）

Q8:From 1 to 10, how would you rate the overall care you received from outpatient department?

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Q9:How likely are you to recommend our hospital to a friend or family member?

Very likely

Likely

Not likely

Q10:How do you learn about our hospital？

Social media, such as WeChat, TikTok, Weibo, Instagram, Facebook, YouTube

Recommended by friends or family members

Hospital poster

Others

Q11:Please feel free to let us know your suggestions and comments about the outpatient department.

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Satisfaction Survey

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1年前

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