Appendix: Questionnaire

Q1:HRM policies help to increase employee motivation in the workplace？

Q2:A performance appraisal system enhances employee performance as well as motivation?

Q3:HR managers face several barriers while managing teams in the retail industry?

Q4:A better HRM team with an enhanced PA system can lead to managing conflict effectively in Alibaba?

Q5:Employees in the retail sector feel happy and motivated to communicate with their hierarchies?

Q6:Employees who are being recognised through the PA system are more effective in their work when compared to the workers not being recognised?

Q7:The salary the employees in the retail sector get is not competitive in the present-day work culture in this industry?

Q8:Cross-cultural business management is important to enhance the employee PA system?

Q9:Some managers tend to be biased while making the appraisal or reward system?

Q10:HR managers must keep themselves away from practicing the Halo Effect?