SAC Productivity Survey - 问卷调查调研模板

SAC Productivity Survey

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Q1:Please select the following options

Select SAC

Select team

Q2:Overall, what is the working time weight of the mail and SR handling time in your daily job?

SR working time

Non SR working load time like customer calls, delay notification/house keeping and vendor management

Non core tasks time like meeting, training, reports, and projects

Others

Q3:Have you received any negative feedback about CRM tool from internal and external customers

Yes, from customers, please help to specific the concerns from customers

Yes, from market companies, please help to specific the concerns from market companies

No negative feedback received

Q4:What is the top 5 challenges to prevents you from achieving 1D SR target？

Heavy working load outside SR-Delay follow up and communication

Heavy working load outside SR-Housekeeping

Heavy working load outside SR-Manual export s/Certifications preparation

Heavy working load SR-Manual order/quotation

Heavy working load SR- ETA check and Order follow up

Business complexity-Part number identification, part number cancelled & replaced, need raise Qu-tip for alternative solution

Business complexity-Missing price and suppliers of global parts, need raise ticket and spend time follow up

Business complexity-Non TSAB parts, lack of a good master data quality and not a standard price

Business complexity-A lot of inquiries and over communication from market company due to lack of understanding of how SSN work

Business complexity- Customer is quite demanding and require accurate ETA and regular update for non stock item

People-Lack of competency, need more time to ask other colleagues or check working instructions

People-Resource issue, vacant position and more frequent leaves in team member

Waiting time external-Customer, vendor

Waiting time internal-MC, master data, quip, PTS

其他

Q5:What is the top 3 competency gap currently for you ? Please specific the details in text box

ECC Error Inbox

Not clear the flow and contact person for some special process

How to find the related support for shipping ation

Material Replacement

How to identify and follow up ECR parts

Repurchases & Buyback&Repair

PIV

QUTi-P

3PE part number identification

Business Objects (BO)

Communication skills

Problem solving skills

Customer service skills

Others

Q6:Which support do you need more to improve your productivity? Please specific the support needed

Line manager

BEX

Peers

System and tool stability

Market companies

SSN management team

Global central functions

Others

Q7:Please list any ideas you think we could improve to increase productivity and SAC performance？

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