Simulation Evaluation——Check in拟营业评估表——客人入住

Q1:Name姓名:

Q2:Position职位:

:Div./ Dept.部门:

:Date of stay入住日期：

:Room no.房号：

Q6:A. Entrance Services: 大堂门口服务 Name of Colleague who serve you: 为您提供服务的员工的名字:

Q7:Did the server open the doors for you? 当您进入大堂时，是否有员工为您拉门?

Q8:Did server smile and establish eye contact and extend a warm welcome. 员工是否保持微笑并与您有目光接触并热情地欢迎您?

Q9:Did server greet you appropriately (Nin Hao, Good Morning/Afternoon/Evening, Sir/Madame, welcome to Taicang Maritim Hotel and Conference Center!).员工是否礼貌问候(您好，先生/女士，欢迎光临太仓玛丽蒂姆酒店及会议中心！)

Q10:Did server call you by name (if known). 员工是否称呼您的姓名(如果服务员已经知道)?

Q11:Did server escort you to the Front Desk?员工是否引领您前往前台?

Q12:B. Reception Service 前台接待服务 Name of Colleague who serve you: 为您提供服务的员工的名字:

Q13:Did server acknowledge you immediately with a smile and eye contact, when you arrive at Reception?当您抵达前台时，员工是否与您有目光接触并微笑?

Q14:Did server greet you appropriately?(Nin Hao, Good Morning/Afternoon/Evening, Sir/Madam. Welcome to Taicang Maritim Hotel and Conference Center, how may I help you?))员工是否礼貌问候您？(您好，早上好/下午好/晚上好，先生/女士. 欢迎光临太仓玛丽蒂姆酒店会议中心，请问有什么可以帮您?)

Q15:Did server confirm your reservation details Preference, such as room type, departure date, rate benefit include (eg: breakfast/Wi-Fi), number of pax etc.?员工是否与您确认预订细节及客人喜好，例如房间类型，离店日期，，房价和优惠（例如：早餐、网络），人数等?

Q16:Did server verify your mode of payment and collect your Passport/ID for registration? 员工是否确认您的付款方式并请您出示有效证件进行入住登记?

Q17:Did server show room number and room charge on RC instead of verbally? (This is your Room Number and this is your Room Charge.)员工是否在登记单上而不是完全口头确认您的房号及房价?

Q18:Did the server confirm with you the departure time and offer limousine service?员工是否与您确认离店时间并提供酒店豪华轿车服务?

Q19:Did the server ask you to sign on registration card?员工是否请您在登记单上签名?

Q20:Did server wish you a pleasant stay? 员工是否祝愿您入住愉快?

Q21:Did the server provide further assistance and introduce herself/himself to you? 员工是否提供进一步的帮助并向您介绍自己?

Q22:C. Escort to Passenger Lift陪同客人到电梯口Name of Colleague who serve you: 为您提供服务的员工的名字:

Q23:Did the server escort you to elevators and press the floor button for you? 员工是否引领您到电梯处并将电梯按键按到您所在的楼层?

Q24:Did server initiates small conversation with you. To find out the purpose of visit and preference?员工是否寻找话题与您交流以找出您来入住的目的及您的个人喜好?

Q25:Did server wish you a pleasant stay?员工是否祝愿您入住愉快?

Q26:Did the Server provide further assistance and introduce herself/himself to you with offering his/her name card? 宾客服务员有否提供更多的帮助并向您介绍自己和提供名片?

Q27:How would you rate your Over-all Arrival Experience?您如何评价您的整体抵店感受?

Q28:Other feedback and suggestions/其他意见及建议: