MBA Questionnaire

Q1:How long have you been shopping online?

Q2:What gender do you identify as?

Q3:How old are you?

Q4:Can you name an online store which you have a satisfied purchase experience and answer the following question based on this website?

Q5:It is not a problem to pay in advance for purchased products for this website

Q6:The website has a good reputation

Q7:The website is very famous and well known

Q8:The website provided detailed information about the product

Q9:The website provided detailed information in shipping and handling cost and other cost information

Q10:The website included other customers’ opinion or testimonials on the website

Q11:The website provided contact information, such as e-mail address or phone number

Q12:It is not a problem to pay in advance for purchased products for this website

Q13:I would switch if a competitor was cheaper

Q14:I would recommend the products to others

Q15:I trust the website

Q16:I am most likely to return to the website to repurchase

Q17:The website was user friendly and easy to use

Q18:I am satisfied with the service proved by the website

Q19:Would you be interested in checking out other products or services?

Q20: I am satisfied with the purchase made from this website