2022年九江市Customer Service Survey

Q1:How satisfied are you with the personalized customer service you received?

Q2:How important is personalized customer service to you?

Q3:How satisfied are you with the response speed of our customer service team?

Q4:How important is response speed to you when it comes to customer service?

Q5:How likely are you to recommend our company based on the personalized customer service you received?

Q6:How likely are you to recommend our company based on the response speed of our customer service team?

Q7:How satisfied are you with the level of personalization in our customer service?

Q8:How satisfied are you with the timeliness of our deliveries?

Q9:How important is timeliness of deliveries to you?

Q10:How likely are you to continue using our services based on the level of personalization in our customer service?

Q11:Which of the following personalized customer service features do you find most valuable? (Select all that apply)

Q12:Which of the following factors do you consider when evaluating the response speed of a customer service team? (Select all that apply)

Q13:Which of the following factors do you consider when evaluating the timeliness of deliveries? (Select all that apply)

Q14:Which of the following personalized customer service features do you think can be improved? (Select all that apply)

Q15:How satisfied are you with the personalized customer service you received?