Module 1 Opening a Conversation (破冰与开启对话)
In many Asian business cultures, when you exchange business cards you should do it ________.
A.with one hand
B.with both hands
C.with your left hand only
D.by dropping them on the table
After being introduced to someone at a formal international event, the safest way to address them at first is ________.
A.always by their first name
B.by their nickname
C.by a title + surname (e.g. Mr Tan) until invited to use the first name
D.by their job title only
In the dialogue, Sam Eriks says: 'I work for myself. I am the CEO of a small export and packaging company. We specialize in seafood.' So Sam is the CEO of ________.
A.a large media company
B.a supermarket group
C.a small export and packaging company that specializes in seafood
D.Ocean Wide
Which of the following is a good conversation starter about a PERSON (people)?
A.What is your companys annual profit?
B.Where are you from?
C.How much do you earn?
D.What is your bosss name?
If you did not understand what someone just said, which response is the most appropriate?
A.Sorry, I didn't get that.
B.You are wrong.
C.I dont care.
D.Speak louder!
Why are conversation starters important in business socializing?
A.They help you sell products immediately.
B.They break the ice and put the listener at ease.
C.They end the conversation quickly.
D.They show you are more important than others.
Module 2 Invitation, Acceptance & Refusal (邀约/接受/婉拒)
In this lesson, the word 'engagement' means ________.
A.a marriage
B.an arrangement to meet someone or do something at a particular time
C.a type of food
D.a business card
Which is a polite way to invite someone to dinner?
A.You must come to dinner.
B.Why dont you join us?
C.I order you to come.
D.Come or else.
Walter cannot join the dinner. Which is the polite way he refuses?
A.No, I hate dinner.
B.Unfortunately, I have another engagement, but thank you for the invitation.
C.Get lost.
D.I will never come.
Which expression shows you are accepting an invitation happily?
A.Sounds great. Ill be happy to.
B.I am busy.
C.Maybe.
D.No thanks.
'How about the lounge bar here? At about 10?' — a 'lounge bar' is ________.
A.a meeting room
B.a comfortable room in a pub
C.a factory
D.a train station
To refuse an invitation softly, which phrase is commonly used?
A.Im afraid I cant.
B.You are stupid.
C.I refuse completely.
D.Never.
Module 3 Cultures 01 — Cultural Mistakes (文化误读)
John was invited to a colleague's house for dinner in Yemen. What was his cultural mistake?
A.He arrived too early.
B.He said 'What a lovely table' and the host offered to give it to him.
C.He did not bring any food.
D.He left before the meal started.
Peter joined a French company and used first names. How did the staff feel?
A.They were happy about it.
B.They were not happy; in France it is best to be formal (use family names) at first.
C.They laughed with him.
D.They did not notice.
In Osaka, Susan poured her own drink and forgot to pour for others. How did the Japanese staff react?
A.They were angry and left.
B.They left the table immediately.
C.They looked a bit embarrassed and started laughing.
D.They poured drinks for her.
Liz's Dutch colleague emailed 'I don't like the design - change it.' Why did it seem rude to Liz?
A.It was written in the wrong language.
B.The Dutch direct/clear style came across as abrupt to her.
C.It had a spelling mistake.
D.It was too long.
Jeremy rushed straight into business in East Africa. What did he learn?
A.East Africans like fast, direct work.
B.It is rude to start business before asking how people are and whats been going on.
C.He should send more emails.
D.He should avoid all meetings.
Ros writes long emails and puts the important point at the end after a joke. What problem does this cause?
A.People love her style.
B.People in other countries find it confusing and may ignore the message.
C.The emails are too short.
D.They are always translated wrongly.
Which sentence gives CORRECT advice using should / shouldn't?
A.You shouldnt wear formal clothes to a formal dinner.
B.We should be late for important meetings.
C.You shouldnt be late for meetings.
D.We shouldnt take customer complaints seriously.
Module 4 Cultures 02 — Identifying Problems (识别问题/达成共识)
Tom has a problem with Paul, a foreign consultant. What is Paul NOT good at?
A.Face-to-face communication.
B.Sending emails.
C.His professional knowledge.
D.Dressing formally.
How do customers feel about Paul?
A.They like him a lot socially.
B.They respect his knowledge but don't really like him.
C.They never meet him.
D.They think he is too casual.
Which is a suggestion for ACTION (suggesting what to do)?
A.The best thing to do is explain his role to the team.
B.I am tired.
C.The weather is nice today.
D.Please close the door.
Which response shows you DISAGREE with a suggestion?
A.I agree.
B.Im not sure thats a good idea.
C.Yes, that would be very helpful.
D.Lets do it.
Kate Maskie is the new General Manager of an overseas branch of ________.
A.Ocean Wide
B.Far Eastern Traders, an international clothing company
C.Erik Sea Imports
D.a media company
In the overseas branch's CURRENT culture, staff ________.
A.use first names and dress casually
B.use family names and dress formally at all times
C.have flexible working hours
D.use hot-desking in an open-plan office