请选择问卷语言 / Please select your preferred language
您选择在本院就医的主要原因（可多选）
医疗技术/专家水平高
就医等待时间短
国内/居住国无法提供所需治疗
经亲友推荐
医院声誉良好且具备权威资质认证
医疗费用合理
其他
在抵达医院前，我通过线上咨询获得了清晰的就医流程和所需材料信息
医院提供了我能理解的语言版本的费用预估，且无意外收费
医院在行程安排（如交通、住宿、签证办理等）方面提供了有效的协助
医护人员能够用我熟悉的语言清晰地解释病情和治疗方案
医院提供了我能理解的语言版本的知情同意书和诊疗说明
医院环境的清洁程度和隐私保护措施（如一人一诊室）让我感到舒适
出院时，医生或护士详细告知了我的康复计划和注意事项
总体而言，我对这次跨境就医的整体体验感到满意，愿意推荐给亲友
您觉得这个医院哪些方面还可以提升，做得更好的？请详细描述
请问在整个住院期间，医院有什么让您感动或满意的人或事吗？请具体描述
Main reasons for choosing our hospital
High level of medical technology / expertise
Short waiting time
Treatment unavailable in home country
Referral from friends/family
Good hospital reputation and accreditation
Transparent pricing and affordable cost
Others
Before coming to the hospital, the hospital clearly informed me, through online channels, of what I needed to do upon arrival and what documents I needed to bring.
Strongly Agree
Agree
Neutral / Somewhat Agree
Strongly Disagree
Not applicable
The hospital provided a cost estimate in a language I understand, with no unexpected charges.
Strongly Agree
Agree
Neutral / Somewhat Agree
Disagree
Strongly Disagree
Not applicable
The hospital provided effective logistical support for my travel needs (e.g., transportation, accommodation, visa application assistance, etc.).
Strongly Agree
Agree
Neutral / Somewhat Agree
Disagree
Strongly Disagree
Not applicable
The billing and payment process is clear and convenient.
Strongly Agree
Agree
Neutral / Somewhat Agree
Disagree
Strongly Disagree
Not applicable
Medical staff explained my condition/treatment clearly in a language I understand.
Strongly Agree
Agree
Neutral / Somewhat Agree
Disagree
Strongly Disagree
Not applicable
The hospital provided informed consent and medical instructions in a language I understand.
Strongly Agree
Agree
Neutral / Somewhat Agree
Disagree
Strongly Disagree
Not applicable
Medical staff respected my cultural background, customs, or religious beliefs.
Strongly Agree
Agree
Neutral / Somewhat Agree
Disagree
Strongly Disagree
Not applicable
The doctor's professional competence and treatment met my expectations.
Strongly Agree
Agree
Neutral / Somewhat Agree
Disagree
Strongly Disagree
Not applicable
Procedures performed by nurses and other medical staff are professional and standardized.
Strongly Agree
Agree
Neutral / Somewhat Agree
Disagree
Strongly Disagree
Not applicable
The cleanliness and privacy protection made me feel comfortable.
Strongly Agree
Agree
Neutral / Somewhat Agree
Disagree
Strongly Disagree
Not applicable
Support services such as accommodation coordination and meals were of good quality.
Strongly Agree
Agree
Neutral / Somewhat Agree
Disagree
Strongly Disagree
Not applicable
When I encountered a problem or dissatisfaction, the hospital responded promptly and handled it appropriately.
Strongly Agree
Agree
Neutral / Somewhat Agree
Disagree
Strongly Disagree
Not applicable
Upon discharge, the doctor/nurse explained the recovery plan and precautions after returning home.
Strongly Agree
Agree
Neutral / Somewhat Agree
Disagree
Strongly Disagree
Not applicable
Overall, the hospital's coordination throughout the entire care journey (from inquiry to post-return) made me feel at ease.
Strongly Agree
Agree
Neutral / Somewhat Agree
Disagree
Strongly Disagree
Not applicable
Overall, I am satisfied with my cross-border medical experience and would recommend it to family/friends.
Strongly Agree
Agree
Neutral / Somewhat Agree
Disagree
Strongly Disagree
Not applicable
In what areas do you think this hospital could improve or do better? Please describe in detail.
During your entire hospitalization, was there any person or event that made you particularly satisfied? Please describe in detail.