BAT Effective Communication DevelopmentPre-Course Evaluation for Line Manager

He/she understands the importance of tone of voice in communication and uses it consciously to create effective communication.

He/she listens and communicates facts and business opportunities with open mind.

He/she understands the impactofpowerfulquestionsandapplys them to communication.

He/she can buildtrustfulrelationshipwithkeystakeholders.

He/she uses YES/AND instead of YES/BUTon communicationandbusinessdevelopment.