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HBM9161.5-CUSTOMER FEEDBACK SURVEY

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IVRS/IWRS Timeliness

Unsatisfactory

Acceptable

Satisfactory

Very Satisfactory

N/A

IVRS/IWRS Completeness

Unsatisfactory

Acceptable

Satisfactory

Very Satisfactory

N/A

Study Understanding

Unsatisfactory

Acceptable

Satisfactory

Very Satisfactory

N/A

Soft Skill Easily contacted/reached

Unsatisfactory

Acceptable

Satisfactory

Very Satisfactory

N/A

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