入住/退房时，是否提供亲切热情的服务？Whether be provide warm and welcoming service upon check-in/check-out?
房间内味道是否清新，无异常气味？Whether the room smells fresh, no unpleasant smell?
门铃使用是否正常，音量是否合适，是否清晰？Door Bell works well and can be heard clearly?
请勿打扰灯是否正常？Do not disturb light is on (outside)?
门卡感应区是否正常？Door card proximity area work well?
门锁/反锁/防盗链/把手/合页是否正常使用，无异响？Door lock/double lock /door chain/door handle/hinge work well, no abnormal noise?
闭门器是否正常使用:门与门框15度时缓冲后自闭，不可限位？Door closer work well: the door and the door frame 15 degrees buffer after self-closing, can not be limited?
猫眼是否正常使用:观测室外150度？Peephole work well: can observe 150 degrees outside of room?
入户走廊红外感应开关是否正常，开门进入房间2米时开启室内相应灯光？Infrared sensor switch in the entrance corridor work well, the corresponding indoor light is turned on when the door is opened and enters the room by 2 meters?
灯和开关是否可以正常使用？All lights and light switches work well?
空调是否有噪音？Air-conditioning works well?
空调功能是否可以正常工作:风速/温度/模式切换？Air-conditioning works in different settings?
保险箱是否可以正常使用？There is a functioning safe?
插座能否正常使用（请用手机充电器试用所有的插座）？Power sockets all work well (please try all with your mobile phone charge)?
电视声音/图像是否正常？Television sound/screen work well?
窗帘开关是否正常工作 ？Curtain switch works well (blackout curtain)?
卫生间门锁能否正常使用？Bathroom lock work well?
卫生间是否无异味，排风是否正常？There is no unpleasant odour?
水在10秒内可以出热水？Water runs hot within 10 seconds.
热水温度足够。Hot water is sufficient.
吊顶花洒/手持花洒/浴缸的水压和水温是否稳定、排水是否通畅？Water pressure & temperature of Ceiling Shower/Hand Shower/Bathtub are constant in shower?
淋浴间玻璃门是否不溢水？Whether the shower glass door is overflowing?
马桶冲水功能正常/是否无异味 ？Toilet water flush works and there is no unpleasant odour?
下水道畅通。Drainage is efficient. (shower/bathtub)
水流无难闻的气味。Water has no unpleasant odour .
其他意见及建议 Any other comments/feedback.
员工是否面带微笑热情的迎接客人的到来?Did the waiter greet you with smile?
员工是否询问客人房间并以姓氏称呼客人Whether staff ask for rooms and address guests by last name.
领位员是否有协助客人入座?Did you receive a warm welcome when entering the restaurant?
餐桌及餐具是否干净整洁?Table top and cutleries are all clean and tidy?
员工是否有主动为客人打开口布?Associates served the napkin for the guests proactively?
您对用餐环境的整体感觉（灯光适宜、音乐声量适当、温度舒适、家具和餐具用品干净整洁、用餐区域卫生干净整洁）是否满意?Do you satisfy with the dining environment (Lighting level appropriate; Music appropriate; Furniture is comfortable, in good condition & clean?
餐厅员工仪容仪表是否规范?妆容是否精致?Grooming is up to standard?
员工是否有主动询问咖啡茶?Do employees ask about coffee, tea?
员工在客人点单时是否有询问忌口?Associates asked allergies while taking the order?
员工是否及时询问和提供客人饮料的续杯当饮品只剩下三分之一时?Associates asked and refilled drink for guests when the beverage is 1/3 full?
员工是否有及时为您清理台面?Did the associate proactively clear the table for you?
您用完餐后，我们的同事是否有询问餐后满意度？Our associates that checked satisfaction when guests finished meal?
员工在客人需要结帐时，是否及时呈现准确的账单?Associates presented accurate bill when guest requested?
员工是否询问客人需要凯悦天地积分或者发票?Associates asked guests whether they are WOH members or if they need an invoice?
整个服务过程中员工是否始终保持真诚的微笑,目光接触和热情积极的服务态度?Associates always kept sincerely smile, eye contact and proactive service?
员工在客人用餐结束并离开时，是否真诚感谢客人并期待客人下次光临?Associates bid farewell sincerely and looking forward to next visit when guests finished meal?
热菜是否是热盘上桌?冷餐是否是冷餐上桌?Hot food was served hot with hot plate?
食物口味和符合喜好?Food taste was up to liking?
对所点食品的反馈和意见Dishes Comment.