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深圳华侨城洲际大酒店管理层值班调查

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Did colleagues acknowledge the guests within 30 seconds when they entering the breakfast area?早餐餐厅的员工是否在客人到达餐厅30秒时向客人致意?
Yes 是
No 否
Were the guests asked if everything was satisfactory when leaving the breakfast area? 员工是否在客人离开时,询问客人对早餐是否满意?
Yes 是
No 否
Was there a level 6 manager supervising the lobby?前厅是否有一位六级经理在大堂监管?
Yes 是
No 否
Did a colleague escort the guest to lift? 办理完入住,员工是否陪同客人至电梯?
Yes 是
No 否
Open question:Ask about the name, room number and overall experience of the guests. Please describe below.开放式问题:询问客人的姓名,房号,和客人的整体入住体验
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