海外客服人员办公情况调研Questionnaire on Working Situation of Overseas Customer Service Staff

感谢您能抽出几分钟时间来参加本次答题，现在我们就马上开始吧！Thank you for taking a few minutes to participate in this questionnaire. let's start right now.

Q1:您所在分公司客服目前办公状况？What is the current working status of CS staff in your branch?

公司办公work in branch office

居家办公work at home

休假 on holiday

其他 others

Q2:您所在分公司客服目前是否可以远程（电话、社交软件）解答顾客咨询？Is it possible for your branch CS staff to answer customer inquiries remotely (via phone/social software) at present?

是 Yes

否（请说明原因） No (please briefly explain it.)

Q3:您所在分公司目前每天可以提供服务的客服人数？How many CS staff in your branch can provide service every day?

0人 None

1-3人 1-3 persons

3人以上 more than 3 persons

Q4:目前您所在分公司客服人员的工作时间。What’s the working time of the CS staff in your branch at present?

选项1

Q5:简单描述目前您所在分公司客服人员能够提供的客服业务。Briefly describe what kinds of CS business that the CS staff in your branch can provide at present.

选项1

Q6:需要总部客服提供什么支持？What kind of support do you need from CS of the headquarters?

选项1

Q7:您的姓名及所属分公司your name and branch

海外客服人员办公情况调研Questionnaire on Working Situation of Overseas Customer Service Staff

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