THE CANNERY Secret Shopper Survey

Q1:Your STCAVISH + CO ID number:

Q2:Date of visit:

Q3:Arrival time (approximately)

Q4:Assigned budget:

Q5:Amount of final bill:

Q6:Picture of receipt:

None:分割线

Q7:Did you make a reservation?

Q8:If so, how many days in advance did you make the reservation?

Q9:What time of day or night did you call?

Q10:What language did you use to make the reservation?

Q11:How was the communication with the person who answered the phone?

Q12:How would you describe their phone etiquette?

Q13:Were there any problems making the reservation?

Q14:When you arrived, were they able to find your reservation?

Q15:How many people were in your group?

Q16:How long did you have to wait for a table?

Q17:Did you ask to sit at a specific table or area?

Q18:Did you get the table you wanted?

Q19:How full was the restaurant when you arrived (estimate %)?

None:分割线

Q20:Was the toilet area clean?

Q21:Was there enough toilet paper?

Q22:Was there a bad smell in the toilet area?

Q23:How clean was the restaurant?

Q24:How was the music?

None:分割线

Q25:After you sat down, how long before a server came over (minutes)?

Q26:What was your servers name?

Q27:What language did you use to communicate with the server?

Q28:If you spoke in English, was the server able to communicate clearly?

Q29:If not, did they find a colleague who could help them?

Q30:How would you describe your server?

Q31:Did they proactively mention any specials or suggestions about what to order?

Q32:Once you ordered, did the server give you any feedback like that might be too much or you might want to order more?

Q33:Did they suggest any particular wine or drink to accompany your food?

Q34:What condition were the menus in?

Q35:Try to flag down a server for a small request (more salt or ketchup or something else). How long did it take for someone to see you and come over (in minutes)?

Q36:Were staff playing on their phones while you were there?

Q37:If so, please describe.

Q38:What time did you leave, approximately?

None:分割线

Q39:What dishes did you order?

Q40:What wine by the glass did you order (specific name)?

Q41:What cocktail did you order (specific name)?

Q42:How long did it take for the first dish to arrive (in minutes)?

Q43:How long did it take for the first drink to arrive (in minutes)?

Q44:How long did it take for the last dish to arrive (in minutes)?

Q45:How would you describe the speed of the food to arrive?

Q46:If you ordered oysters, were they opened correctly (no bits of shell on the oyster, the oyster not pierced by the knife, the oyster still in its liquid)?

Q47:If no, what was the problem?

Q48:If you ordered clams, were there any unopened clams?

Q49:If so, how many?

Q50:Were there issues with any other dishes you ordered?

Q51:If yes, please explain.

Q52:Were the serving boards or plates in good condition (not chipped or cracked)?

Q53:Was your glass of wine served at the right temperature?

Q54:Was the wine oxidized? Had it been open too long?

Q55:Please rank your dishes from favorite to least favorite.

Q56:How would you describe your food?

Q57:Was one dish an obvious winner? If so, please describe.

Q58:Was one dish an obvious loser? If so, please describe.

Q59:Overall, how would you score your food?

None:分割线

Q60:Have you been to The Cannery before?

Q61:If so, about how many times?

Q62:If you have been before, how did this time compare to previous visits?

None:分割线

Q63:My first impression of The Cannery this time was...

Q64:My last impression of The Cannery this time was...

Q65:The biggest reason I would come back is...

Q66:The biggest reason I would not come back is...

Q67:I would suggest The Cannery...

Q68:Overall, I felt the food was...

Q69:Overall, I felt the service was...