Hytera Customer Satisfaction Survey of 2022
Dear Customers，Thanks for your great support to Hytera as usual.In order to improve our service capability for satisfying the needs of our valuable customer, we would like you kindly to spend a few minutes to fill the questionnaire and share your valuable comments or suggestions with us. We will listen to you, learn from you and improve our service accordingly. Hytera team will stay with you to make your business more sucessful. Very appreciate if you can reply/contact us in your convenience. Thank you.
Q1:Customer Type
End User
Partner
Q2:Please fill in your basic information:
Name
Company
Country
Q3:Questionnaire 1Do you think the delivery results meeting your requirements as per contract？
Excelent(5)
Good(4)
Normal(3)
Not satisfied(2)
Poor(1)
NA
Q4:Questionnaire 2Do you think the project delivered on time as per project schedule agreed by both parties?
Excelent(5)
Good(4)
Normal(3)
Not satisfied(2)
Poor(1)
NA
Q5:Questionnaire 3Do you think the engineering quality can meet your quatlity requirement or standard? Such as construction of demostation site etc.
Excelent(5)
Good(4)
Normal(3)
Not satisfied(2)
Poor(1)
NA
Q6:Questionnaire 4How do you like the project management skills of our project manager or service engineers?
Excelent(5)
Good(4)
Normal(3)
Not satisfied(2)
Poor(1)
NA
Q7:Questionnaire 5How do you like the technical skills and knowledge of our engineers?
Excelent(5)
Good(4)
Normal(3)
Not satisfied(2)
Poor(1)
NA
Q8:Questionnaire 6How do you like the response time of the delivery team？
Excelent(5)
Good(4)
Normal(3)
Not satisfied(2)
Poor(1)
NA
Q9:Questionnaire 7Do you think our engineers can solve the problems quickly?
Excelent(5)
Good(4)
Normal(3)
Not satisfied(2)
Poor(1)
NA
Q10:Questionnaire 8How do you like our engineers behavior and attitude? Such as the compliance of local customshabits, dressing etc.
Excelent(5)
Good(4)
Normal(3)
Not satisfied(2)
Poor(1)
NA
Q11:Questionnaire 9How do you like the communication skills and languages of our service engineers?
Excelent(5)
Good(4)
Normal(3)
Not satisfied(2)
Poor(1)
NA
Q12:Questionnaire 10Do you think our engineers have the safety perception on site? Such as tower works, electrical works etc.
Excelent(5)
Good(4)
Normal(3)
Not satisfied(2)
Poor(1)
NA
Q13:Questionnaire 11Do you think our engineers can follow your company operation rules on site? Such as access permit, permist of touching the existing on-line equipment etc.
Excelent(5)
Good(4)
Normal(3)
Not satisfied(2)
Poor(1)
NA
Q14:Questionnaire 12How do you like the overall performance of our service?
Excelent(5)
Good(4)
Normal(3)
Not satisfied(2)
Poor(1)
NA
Q15:Please tell us your comprehensive assessment or other comments, your advice and suggestions are highly appreciated!
填空1
:Thank you for completing the survey.
