Xingfa Group 2022Customer Satisfaction Questionnaire - 问卷调查调研模板

Xingfa Group 2022Customer Satisfaction Questionnaire

Dear Sirs,We initiate the customer satisfaction questionnaire in order to enable the company to serve you better with ideal product quality, delivery and service. You could also present other requirements or suggestions if any. Your cooperation and objective evaluation shall be appreciated.we assure you: This survey will be only used for statistical analysis in our company. No other use without your permission!

Q1:Company name:（To ensure that we can serve you better, please be sure to fill in the full name of the company）

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Q2:E-Mail：

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Q3:Date：

日期

:There are 10 required questions. Please tick the one you think is most appropriate.

Q4:How is your overall impression of our company?

A. Very good

B. Good

C. just so so

D. Not too good

E. Very poor

Q5:Are you satisfied with the quality of our products?

A. Very satisfied

B. satisfied

C. just so so

D. Dissatisfied

E. Extremely dissatisfied

Q6:Are you satisfied with the product packaging?

A. Very satisfied

B. satisfied

C. just so so

D. Dissatisfied

E. Extremely dissatisfied

Q7:Are you satisfied with the timeliness and accuracy of our product delivery ?

A. Very satisfied

B. satisfied

C. just so so

D. Dissatisfied

E. Extremely dissatisfied

Q8:How do you think of our cost performance?

A. Very high

B. Relatively high

C. just so so

D. Relatively low

E. Very low

Q9:Are you satisfied with our performance of the contract?

A. Very satisfied

B. satisfied

C. just so so

D. Dissatisfied

E. Extremely dissatisfied

Q10:Are you satisfied with the complaint handling?

A. Very satisfied

B. satisfied

C. just so so

D. Dissatisfied

E. Extremely dissatisfied

Q11:Are you satisfied with the personnel quality and service attitude?

A. Very satisfied

B. satisfied

C. just so so

D. Dissatisfied

E. Extremely dissatisfied

Q12:What is the main reason you choose our products?（Can choose more）

A. Products of good quality

B. The price is reasonable

C. High brand awareness

D. The service is good

E. The company strength is strong

F. Other (please fill in)___________________________________

Q13:If possible, will you recommend our products to others?

A.Sure

B.Maybe

C.Consider

D.May not

E.Certainly not

:Open questions

Q14:What are your opinions and suggestions about our company?（Answer it or not）

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