Test for Intl. Service Store（考试-国际服务分）

Q1:Name 姓名

Q2:国家及城市 Country and City (E.P.: China Shanghai 中国 上海)

Q3:Email Address 邮箱

Q4:（Multiple Choice）What components does the International Service Score consist of?（多选）国际服务分由以下哪几项构成？

Q5:（Single Choice）Which of the following statements about improving the Customer Experience Score is incorrect? （单选）以下关于提升客户体验分的说法，错误的是？

Q6:（Single Choice）Which of the following statements about the Service Score Dashboard is correct?（单选）以下关于服务分面板的说法，正确的是？

Q7:In the SOP Compliance Score, confirming an order within 20 seconds will earn full marks for that item. 在SOP规范分中，20s内确认订单，该项可以得满分。

Q8:For after‑sales IM and documents, enabling this feature will earn a base score of 30 points.对于售后IM和单据，开通该功能即可得到30分基础分。

Q9: If a document initiated by a guest is not replied to within a certain time limit, it will be taken over by Ctrip customer service team. 客人发起的单据若一定时限内没有回复，会被携程客服接管。

Q10:Reducing the occurrence of no‑car defects can improve the Inventory Defect Score.减少无车缺陷的发生可以提升库存缺陷分。

Q11: The score for after‑sales IM is determined by both the IM reply rate and the first reply time.售后IM的得分由IM回复率和首次回复时长共同决定。

Q12:When using documents, API suppliers use email documents, while CBK suppliers use “Document Management” in the CBK system.在使用单据的时候，API供应商使用邮件单据，CBK供应商使用租车宝系统中的“单据管理”。

Q13:Regularly checking the store service score can provide direction for improving the service score.定期查看门店服务评分可以得到服务分提升的方向。