WOW BEAUTY Service

请仔细阅读每一道题目，根据WOW COLOUR官方服务规范选择正确答案，满分100分，考试时间45分钟。

Q1:Your name?

填空1

Q2:Your store name?

填空1

Q3:What is the FIRST step of WOW COLOURs Six-Step Service Flow? ( )

Breaking the Ice

Greeting

Try-On

Closing the Sale

Q4:What is the standard greeting script used in Step 1? ( )

"Hi, welcome!"

"Hello, welcome wow beauty."

"How can I help you today?"

"Looking for anything?"

Q5:The three standards of Step 1 Greeting are: ( )

Fast, accurate, professional

Smile, warmth, professionalism

Quick, polite, efficient

Polite, kind, helpful

Q6:If a customer declines the greeting, the BA should respond: ( )

"No problem, look around and call me anytime."

"Sure, please feel free to look around — just let me know if you need anything."

"OK, bye."

"Maybe next time then."

Q7:For a customer with NO clear shopping intent, Method 1 is: ( )

Recommend a hot-seller

Promotion intro

Open-ended question to identify the need

Cross-sell

Q8:Which of the following are INEFFECTIVE ways to break the ice? ( )

"How can I help you today?"

Following the customer too closely

Jumping in the moment the customer picks up a product

Pushing target products in a stiff, mechanical way

Q9:For a self-driven try-on customer, which opening methods can the BA use? ( )

Multi-product try-on opening

Application-tip opening

Promotion-led opening

Recommend the most expensive product first

Q10:Which columns are included in the Try-On Flow table? ( )

One-Line Hook

Proof

Try-On

Result Description

Q11:Following the customer too closely is an INEFFECTIVE engagement action. ( )

correct

Wrong

Q12:For a proactive customer who asks questions, the BA should think carefully before responding to avoid mistakes. ( )

correct

Wrong

WOW BEAUTY Service

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